YOUR OPPORTUNITIES

Thunderhead, enabling multi-channel

The way customers interact with organizations has changed. They want communication on their terms, in the channel of their choice, not yours.

You need to respond, with the ability to manage communications across every channel: print, email, SMS, web – even social media channels. Thunderhead NOW enables a seamless, multi-channel experience – providing you with a single platform for all your customer communications.

Thunderhead NOW helps you reuse and repurpose content in a dynamic but controlled manner across any channel, ensuring brand consistency. Thunderhead NOW’s multi-channel support allows you to maintain a single customer view and develop richer, more relevant communications for your customers. It gives you the opportunity to maximize the potential offered by new communications channels – bringing you closer to your customers, and at the same time lowering the cost and environmental impact of customer communication.

In action: enabling multi-channel

AllianzCase Study

Helping Allianz move from print-based to multi-channel communications“Thunderhead offers us immediate opportunities in our Life Insurance business, enabling us to deliver rich, multi-channel customer communications.”

Admiral InsurancePress Release

Transforming customer communications at Admiral Insurance Group“In order for us to communicate effectively with our customers, we needed a customer communications solution that would provide us with the flexibility, scalability and reliability to deliver accurate, relevant communications to our customers via a growing number of channels.”

 

Supported channels:

  • Print
  • Email
  • Web
  • Fax
  • SMS
  • Social networking sites
  • RSS/ATOM
  • VoiceXML