Empowered by the strength of our solutions, the Sales team are primed and focused for identifying and building key customer and partner relationships to earn trust and loyalty from clients; understanding their challenges and informing robust and reliable solutions to support them. We work in a highly collaborative environment and extend this approach to the way we work with our partners to deliver the best solution for our customers.
With pace and care, the global team embodies the ‘customer first’ approach, to ensure a solid start to the customer experience from the outset.
As customers become increasingly engaged with brands through the abundance of marketing and communications channels, it has never been more important to safe-guard and promote a brand’s image and reputation.
In a technology company, marketing plays a critical role in keeping the organization abreast of market trends and the ever-changing competitive landscape.
Our global group of Solution Consultants design solutions to meet our customers' enterprise-level business challenges, combining applied creative thinking with an intimate knowledge of our technology and products.
Devising solutions, delivering presentations and demonstrations, or delivering proof of concept engagements, to a diverse and sophisticated audience of customers: all this calls upon the rich mix of backgrounds and experience held by the team, drawn from a wide range of industry sectors, to ensure that the optimal solution is provided to the customer.
Innovation in design and technology is at the very heart of what we are about. Our industry leading SaaS solutions are the product of our creative R&D and engineering teams, who represent a wide range of disciplines: from UX design and visualization, and analytics and decisioning, through to systems architecture and software engineering. Our R&D teams work closely with our product marketing and management teams to deliver the innovative design-led solutions that Thunderhead.com is known for.
The customer sits at the heart of our organization and our Customer Success team is dedicated to ensuring that we are a truly responsive customer-centric organization.
Operating from an ‘outside-in’ perspective, listening to our customers and understanding their needs, and using this information to enhance the overall customer experience is what we are all about.
Our support team is a 24/7 global team dedicated to the customer’s needs: there is always a way for our customers to engage with us, across whichever touchpoints they feel most comfortable with.
We are both a provider and consumer of advanced technology. Our internal technology services group therefore plays a pivotal role in ensuring the quality and delivery of the company's services and products.
To deliver our SaaS solutions, we provide a secure, high-availability cloud infrastructure based on multiple data centers. The management of these centers is based on operational best practice, providing service availability, assurance and protection, scalability, data privacy and high performance.
Every company has a “back office”, but at Thunderhead.com, the Finance, HR and Administration teams are well connected to the company’s business goals and operations.
Whether projecting revenue goals, talking with customers about license renewal, greeting customers on site or recruiting the next great talent, our teams know what’s important to the business and strive to ensure that what is delivered is positioned to support those who build product or face customers.
As a rapidly growing business; moving into new markets, creating new customer experience centers, launching new solutions and growing our teams, continuing to develop the right infrastructure and climate to support growth provides an exciting challenge for our corporate function.