Recently I was thrilled to be asked to be a speaker at the Follow The Entrepreneur 2013 annual investor summit, which was held last week
Customer focused companies have one common thread, you guessed it, they look at the world from the “outside in”; from the customers point of view.
At the beginning of each year for the last 5 years, Paul Greenberg – a leading light of the CRM world – has published his
Much is written today about customer experience – in fact, only this week, Director magazine UK published an article I wrote about that very subject.
I recently found time to catch up with a book that has been on my must-read list since it was published last year: Daniel Kahneman’s
In the wake of Hurricane Sandy, many people were displaced from their homes, both in the long and short-term. There were, of course, those who