28 May 2013 | Glen Manchester
Recently I was thrilled to be asked to be a speaker at the Follow The Entrepreneur 2013 annual investor summit, which was held last week
16 May 2013 | Marchai Bruchey
Customer focused companies have one common thread, you guessed it, they look at the world from the “outside in”; from the customers point of view.
28 Mar 2013 | Glen Manchester
At the beginning of each year for the last 5 years, Paul Greenberg – a leading light of the CRM world – has published his
11 Mar 2013 | Marchai Bruchey
Much is written today about customer experience – in fact, only this week, Director magazine UK published an article I wrote about that very subject.
20 Nov 2012 | Glen Manchester
I recently found time to catch up with a book that has been on my must-read list since it was published last year: Daniel Kahneman’s
19 Nov 2012 | Glen Manchester
In the wake of Hurricane Sandy, many people were displaced from their homes, both in the long and short-term. There were, of course, those who