Thunderhead for Healthcare Insurance - Streamlined Communications for Healthy Profits

Effective communications are essential to the prosperity of healthcare organizations. With rising costs, shifting demographics, increased customer choice and ever-expanding government regulations, the pressure is on to improve business performance and reduce expenditure.

Thunderhead streamlines communications between healthcare organizations and patients, clinicians and employees. Whether you’re delivering welcome packs, sending out benefits booklets or dealing with individual members’ letters, Thunderhead manages individual, ad-hoc communications just as efficiently as large-scale batch processing.

Our Healthcare customers include:

• Blue Cross/Blue Shield North Carolina

• BUPA

• Denplan

Thunderhead NOW for Healthcare

Improved communications means happier customers and a more successful business. The success of initiatives such as Disease Management and Wellness programs rely largely on effective communication. The changes that Thunderhead brings will delight your customers and boost your business performance by:

• Improving customer quality of care and patient satisfaction with timely communications, delivered in your customer’s language and though their channel of choice—whether that’s e-mail, print, web, fax or SMS

• Ensuring that new members have a consistent, efficient and personalized experience with improved enrollment materials

• Building brand recognition and loyalty with consistent branding across multiple channels

• Getting new products to market faster, enhancing your service and staying ahead of your competition

• Streamlining claims processes, by automating your communications to reduce costs and continually improving performance with better audit and management tools

• Personalizing your materials for the Enhanced Wellness Program to expand program acceptance amongst customers.

Implementing Thunderhead is simple. A web-based, open-standards approach means you can get Thunderhead working across multiple systems fast, while significantly reducing costs. And as Thunderhead works alongside established IT standards and systems, you can be up and running in just weeks - or even days.