Thunderhead for Insurance - Personalized Communications for Customer Loyalty

The insurance industry is driven by customer communications. Whether you’re handling complex claims, providing new quotes or renewing existing policies, your customers expect an efficient, timely and personalized service.

Thunderhead will streamline your communications - reducing demand on your IT resources, getting documents out faster and speeding response times. From handling large-scale communications, such as renewal notices or policy changes, to responding to an ad-hoc telephone query or working through an individual claim, Thunderhead can help.

Our insurance clients include:

• The AA (The Automobile Association)

• Allianz

• AJ Gallagher

• AMP

• Atradius

• Blue Cross Blue Shield (North Carolina)

• Brit Insurance

• BUPA

• Denplan

• Diligenta

• FNZ

• The Hartford Insurance

• Helphire

• iCat

• Liverpool Victoria

• Prudential

• Saga

• Skandia

• Tower Group

• West Bend Mutual

• Wesfarmers Federation Insurance

Thunderhead NOW for Insurers

By putting control into the hands of your agents and call center personnel, Thunderhead enables you to:

• Quickly and easily deliver highly personalized, real-time communications in your customers’ preferred channel - printed letter, e-mail, Web, SMS or XML

• Provide fast, personal responses to queries, enhancing customer satisfaction and reducing the chance that your customers will take their business elsewhere

• Allow private labelling for brokers, enabling brokers and agents to apply their own branding to all communications - easily and accurately

• Easily enforce your own brand guidelines to build brand loyalty and trust

• Save, re-use and protect templates and content to improve accuracy, eliminate duplication and boost efficiency

• Save all stages of document creation to assist with audits and ensure compliance with regulatory guidelines.

Implementing Thunderhead is simple. A web-based, open-standards approach means you can get Thunderhead working across multiple systems fast, while significantly reducing costs. And as Thunderhead works alongside established IT standards and systems, you can be up and running in just weeks - or even days.

Trends & Best Practices: Managing Enterprise Communications & Real-Time Correspondence in an SOA World Featuring Celent industry analyst, Craig Weber, International Catastrophe Insurance Managers LLC (ICAT) CIO, Joan Zerkovich, and Thunderhead VP of Industry Solutions, Neal Keene. View Webcast