Thunderhead for Public Sector - Clear Communications for Efficient Services
With vast amounts of complex information to convey to a very mixed audience, public sector organizations need the best tools available to create and manage clear, adaptable, effective documents and correspondence.
But many public agencies are challenged by outdated, unwieldy systems. Incompatible systems coupled with paper-based and manual processes result in inefficiency and spiraling costs. On top of this, you’re dealing with accessibility requirements, frequent reorganizations and increased accountability and regulatory pressure.
Our public sector customers include:
State of Indiana Department of Workforce Development (IDWD)
State of Louisiana Office of Motor Vehicles
Commonwealth Government of Australia - Department of Immigration and Citizenship
The Insolvency Service (UK)
Thunderhead NOW for Public Sector
Thunderhead can streamline your entire communications processes. From benefit or pension statements and tax notifications, through to brochures and call center scripts. Whether you’re delivering a message to thousands of people, working through an individual claims process or responding to a one-off query, Thunderhead allows you to communicate in a personalized, fast and effective way.
With Thunderhead NOW you can:
Easily communicate in your constituents’ native language using our multi-lingual delivery capabilities
Quickly and efficiently deliver communications in whichever format your constituents prefer - printed letter, email, SMS or web
Efficiently manage your batch processing when you need to send information to large numbers of people
Quickly deal with ad-hoc communications, delivering personalized responses to queries by telephone or email
Store templates and content for future re-use, avoiding duplications and saving time
Ensure that changes to documents or templates are not made accidentally, with defined business rules and enhanced security
Implementing Thunderhead is simple. A web-based, open-standards approach means you can get Thunderhead working across multiple systems fast, while significantly reducing costs. And as Thunderhead works alongside established IT standards and systems, you can be up and running in just weeks - or even days.
"This new unemployment insurance solution, based on technology from Tier, Thunderhead and IBM, has enabled us to significantly reduce costs, streamline processes and enforce data integrity in an efficient manner. We’ve also been able to eliminate most of the complexities that exist in our legacy environments when it comes to generating and storing constituent correspondence."
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