News Article


THUNDERHEAD NOW INTERACTIVE DOCUMENTS BOOSTS IMPACT OF CUSTOMER ENGAGEMENT

Thunderhead, a leading provider of Customer Communications Management solutions, today announced Thunderhead NOW Interactive Documents (version 5.1.5), enabling personalized interactive communications and improved customer experiences, and providing new opportunities for innovation in business processes and customer interaction.

“Two-way interaction through a variety of digital channels is an important part of building customer engagement. Thunderhead believes that this begins with making the customer experience as simple and convenient as possible, especially in industry sectors which depend on relationships but routinely need to collect or update information, as in insurance or credit cards. Thunderhead NOW Interactive Documents is a step towards enabling organizations to offer this as part of their normal service,” said Neal Keene Vice President Global Product Marketing, Thunderhead NOW.

Thunderhead’s Interactive Documents opens up opportunities to develop more efficient, effective and quicker ways of interacting with customers, significantly improving the user experience.

It gives customers an easier way of doing business, and allows the organization to differentiate their quality of service and gain competitive advantage.

NOW Interactive Documents extends the functionality of the NOW platform, adding digital interactivity to Adobe PDF and HTML documents so that customers can receive highly personalized interactive communications in their preferred channel. The use of Interactive Documents improves the ease and accuracy of customer data collection and provides additional opportunities for self-service. Importantly, NOW Interactive Documents supports web accessibility standards, enabling organizations to provide a greatly improved experience for visually impaired customers.

ABOUT THUNDERHEAD NOW

The NOW platform integrates communications with customer-facing business processes and enables organizations to dramatically improve customer service and end-user experience through the delivery of personalized, multi-channel business communications. NOW provides a complete web-based enterprise solution for managing high-volume batch and real-time interactive communications and documents, ensuring context and consistency, two critical components for successful customer engagement.

  2 comments

Comment      

2 comments


  1. Terri Carter

    I am writing you to let you know that SYNNEX is now sourcing all non-managed software for Insight.

    May I request a quote for the following? Please advise if you offer distribution/reseller discounts.

    Thunderhead Now

    I look forward to your reply.

    Reply

  2. Sandeep Kolambe

    Hi Team,

    I have been working with Thunderhead for more than 3 years but now we have received a new requirement which I am not much aware about.

    Interactive Document Interaction, I have worked with the Review case and ValidateNOW but I am not sure whether this will help me to solve my problem to create document interactively.

    Please request you to provide some details information on creating a document Interactively.

    Thanks and regards,
    Sandeep Kolambe

    Reply

Post Comment



  • (will not be published)


 

Get Our RSS Feeds What's this?

closeRSS Feeds Explained

RSS (Rich Site Summary) is a format for delivering regularly changing web content. It allows you to easily stay informed by retrieving the latest content from the sites you are interested in. Download Feed Reader or News Aggregator software allow you to grab the RSS Feeds from various sites and display them for you to view all in one place.

Click here for our RSS feed options

Resources

Related articles

News Archive

View our archive of news here

News archive

Press release archive

View our archive of press releases here

Press releases

Request a demo

Request a demo

Let's talk

1 212 804 7000

Email or request demonstration