ONE ENGAGEMENT HUB EXPLAINED

Our ONE Engagement Hub is a suite of intelligent engagement capabilities that operate above your existing customer management infrastructure allowing you to;

 

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LISTEN to and LEARN from every interaction in every channel, in real-time


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ADAPT and INFORM experiences across all channels throughout the customer journey, to make them more personal, relevant and context-aware.


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MAXIMIZE the impact of all channels in a single view that captures insight from everywhere and delivers it to anywhere.


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Deliver VALUABLE communications and experiences to your customers that build trust and create long-term engagement.


And we do it without heavy reengineering of your current interaction channels, back-end systems or data stores.

Diagram to explain Thunderhead.com's ONE Engagement Hub suite of customer engagement capabilities.

JOURNEY MANAGEMENT

Map, monitor, and continually optimize omni-channel customer journeys.

Map, monitor, and continually optimize omni-channel customer journeys, enabling a more personalized and relevant experience at every interaction that eases them through to their end goal faster. The result is real customer engagement, delivering a substantial increase in customer satisfaction, higher customer lifetime value, and a reduction in cost-to-serve.

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Customer Journey management is one capability of Thunderhead.com's ONE Engagement Hub

PERSONALIZED CONVERSATIONS

Deliver great customer experiences every time across every channel.

Connect customer facing teams to deliver experiences that are relevant, consistent and timely across multiple touchpoints ensuring higher satisfaction and value for customers and greater levels of effectiveness for the business at the same time.

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Personalized conversations with customers is one capability of Thunderhead.com's ONE Engagement Hub

SMART CONTENT

Extend your investment in existing sales and service platforms.

This industry-leading solution makes it easy to create and deliver more responsive, more accurate and more personalized communications for your customers and prospects, improving the way you engage with them through every interaction

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Smart content is one capability of Thunderhead.com's ONE Engagement Hub.