ONE ENGAGEMENT HUB EXPLAINED

ONE Engagement Hub layers over your existing systems and listens to customers as they interact with your brand – so you can better understand each and every customer – and act on it.

 

 

LISTEN to and LEARN from every interaction in every channel, in real-time


 

ADAPT and INFORM experiences across all channels throughout the customer journey, to make them more personal, relevant and context-aware.


 

MAXIMIZE the impact of all channels in a single view that captures insight from everywhere and delivers it to anywhere.


 

Deliver VALUABLE communications and experiences to your customers that build trust and create long-term engagement.


And we do it without heavy reengineering of your current interaction channels, back-end systems or data stores.

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JOURNEY MANAGEMENT

Map, monitor, and continually optimize omni-channel customer journeys.

Map, monitor, and continually optimize omni-channel customer journeys, enabling a more personalised and relevant experience at every interaction that gets customers to their end goal faster. That’s real engagement, resulting in increased customer satisfaction, higher customer lifetime value, and a reduction in cost-to-serve.

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Customer Journey management is one capability of Thunderhead.com's ONE Engagement Hub

PERSONALIZED CONVERSATIONS

Deliver great customer experiences every time across every channel.

Connect customer facing teams to deliver experiences that are relevant, consistent and timely across multiple touchpoints ensuring higher satisfaction and value for customers and greater levels of effectiveness for the business at the same time.

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Personalized conversations with customers is one capability of Thunderhead.com's ONE Engagement Hub

SMART CONTENT

Extend your investment in existing sales and service platforms.

This industry-leading solution makes it easy to create and deliver more responsive, more accurate and more personalised communications for your customers and prospects, improving the way you engage with them through every interaction

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Smart content is one capability of Thunderhead.com's ONE Engagement Hub.