We help Life insurers change the way they engage with customers. We empower insurers, agents and brokers with new levels of control over the way they communicate and interact with customers. It means they can deliver a highly personalized, differentiated service experience, while responding effectively to new regulatory and competitive demands. Our customers reap benefits in the following areas:
Better engage with your customers
Build trusted relationships and meet regulatory demands by delivering highly personalized, clear and timely information to your customers, at their convenience. Achieve greater levels of transparency and control, across every customer interaction – raising the quality of your agent communications – and driving new levels of satisfaction and engagement with your business.
Boost loyalty and advocacy
The opportunities to engage with your customers are few and far between. We help you make every interaction really count – from simple beneficiary changes to the issuing of new policies – ensuring the experience is as seamless as possible for the customer and strengthening your relationship.
Increase customer retention
Be seen as a valued service provider by your customers by delivering a service firmly in touch with their needs. Make best use of your data to inform and optimize every communication – showing your customers you really understand and value their business.
Build revenue opportunities
Know your customers as individuals to better target and tailor your services – increasing cross-sell and up-sell opportunities. Respond faster to new customer opportunities taking advantage of digital channels.
Streamline business processes
seamlessly collaborate to rapidly create highly personalized communications – from letters and quotes to policies and claims-related information. Leverage web services to simplify integration with your existing legacy systems and support Straight Through Processing.
Increase responsiveness, agility and time to value
Empower business users to manage your customer interactions and communications – whether it's onboarding new customers or updating policies to reflect new legal terms in response to regulatory changes – all with minimal IT effort, speeding up time to market.
Exploit emerging digital channels
Take advantage of a single platform to manage every customer touch point – including web, email, social, mobile and print channels – reducing, not adding, complexity.
Simplify compliance
With 'update once, update everywhere' capability, you can respond faster to new regulatory demands, maintaining a full audit trail of your documents and communications with a complete record of all changes. You can also drive efficiency in the way complex personalized claims and policy forms are created – minimizing the risk of non-compliance and speeding up form completion, saving time and money.
Reduce environmental impact
Meet customer preferences for digital communications while reducing the need to print and fulfill large volumes of paper-based documents.
“Thunderhead.com has enabled Prudential to transform its customer communication process. Our business is now able to communicate more clearly and consistently with our customers, whilst having the agility to quickly respond to new regulation and market demand.”