Industry sectors we support

PROPERTY/CASUALTY INSURANCE

Meet competitive demands and respond effectively to regulatory pressures. Respond to customer needs in the most timely, compelling and convenient way – across existing and new channels. Proactively manage the customer journey to deliver a differentiated experience and build more profitable, longer-lasting relationships.

When it comes to purchasing insurance, customers are faced with a wealth of choice. Digitally savvy, they’re also now more able than ever to compare different providers and shop around for the best deal. The pressure is on for insurers to satisfy and retain customers and to navigate an increasingly complex regulatory landscape. Those that succeed are overcoming their technology constraints, embracing and responding to customer needs in the most timely, compelling and convenient way – while ensuring compliance. What’s more, they’re proactively managing the customer journey to deliver a differentiated experience – building more profitable, longer-lasting relationships.

 
  • ONE Communicate

    ENHANCE EVERY SALES AND SERVICE INTERACTION

    Transform customer engagement by enhancing every sales and service contact across all touchpoints and moments of interaction including Claims communications, proposals, policies and contracts.

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  • One Connect

    A SOLUTION FOR THE NEW MARKETING AGENDA

    Helping brands intelligently engage with their customers across all touchpoints; managing their journeys, humanizing digital interactions, fostering deeper relationships and increasing insight.

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  • ONE Collaborate

    CONTROLLED AND EASY COLLABORATION OVER A SINGLE SOURCE OF THE TRUTH

    Now you can unify your teams, wherever they are, to collaborate effectively and efficiently on customer and partner communications and easily deliver compliant, complex multi-party documents faster.

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  • NOW

    TRANSFORMING CUSTOMER COMMUNICATIONS

    The leading on-premise solution that enables businesses to deliver high levels of personalization and relevance through customer communications; all from a single engine to manage the delivery of content across every channel.

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  • ONE Correspond for Salesforce

    GET MORE VALUE FROM YOUR SALESFORCE INVESTMENT

    Salesforce customers get more business value from their investment in the Sales Cloud, Service Cloud and Marketing Cloud, with solutions designed for ease of use that and work seamlessly from within the Salesforce environment.

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  • ONE Collaborate for Salesforce

    Controlled and easy collaboration over a single source of the truth – all within Salesforce

    ONE Collaborate for Salesforce is an enterprise-class cloud solution which makes collaborative working on complex mission-critical documents both easy and controlled.

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KEY BENEFITS TO THE PROPERTY/CASUALTY INSURANCE SECTOR

We enable insurers to change the way they engage with customers. Our solutions allow you to manage every interaction with customers, prospects and agents – streamlining key processes, supporting compliance and delivering a differentiated experience firmly in tune with their needs.

 

CUSTOMER EXPERIENCE

Better engage with your customers
Interact with customers and prospects how they want, when they want and in the way they want. Whether it’s providing more personalized and welcoming policy packages, being able to produce an intuitive consolidated bill or making claims correspondence a seamless and controlled process every step of the way, you can drive new levels of engagement and differentiate your service.

Boost loyalty and advocacy
Deliver a highly personalized experience and engage customers at their convenience to strengthen your relationships and encourage them to recommend your business – maintaining and building market share.

Increase customer retention
Give your customers every reason to stay with your business by delivering a service firmly in touch with their needs, providing timely renewal notices and making the renewal process as easy as possible.

Build revenue opportunities
Know your customers as individuals to better target and tailor your policies – increasing cross-sell and up-sell opportunities. Enhance your agent communications to help them better position and sell your insurance products.

 

OPERATIONS AND EFFICIENCY

Streamline business processes
Enable people across your business to seamlessly collaborate to rapidly create highly personalized communications – from letters and quotes to policies and claims-related information. Eliminate manual steps and ensure seamless integration with existing systems to support straight through processing initiatives.

Increase responsiveness and agility
Empower users across your business – from the contact center to claims department, marketing to legal teams, to create and manage your customer communications, without being dependent on IT. Enable real-time updating of communications in response to specific customer requests, while ensuring compliance.

Exploit emerging digital channels and online communities
Take advantage of a single platform to manage and support your interaction with customers across every touch point – including web, email, social, mobile and print channels. Support e-business initiatives through the use of ACORD XML standards and Service Oriented Architecture.

Simplify compliance
With ‘update once, update everywhere’ capability, you can respond faster to new regulatory demands and maintain a full audit trail of your communications. Gain the flexibility to manage multiple brands using the same platform – always ensuring communications are on-brand and delivering an optimized experience.

 

RELATED MEDIA

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Case Study Allianz
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Case Study ICAT
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Solution Brief P/C Insurance with Guidewire
 

WHAT OUR CUSTOMERS SAY

“We saw improved quality and personalisation of our customer documents as an opportunity to further enhance our service to them and help achieve continued business growth.”

Andrew Gisby
IT Director
AA