West Bend Mutual Insurance Modernizes Enterprise Communications Technology
West Bend Mutual Insurance Company selects Thunderhead NOW to upgrade to a single document-generation platform
Irvine, California, USA - March 5, 2008
West Bend Mutual Insurance Company in West Bend, WI, a property / casualty company offering homeowners, auto and business insurance, has selected Thunderhead NOW, Thunderhead’s enterprise communications platform, in its quest to upgrade, yet easily integrate, the company’s existing technology with a single document-generation solution.
Serving approximately 175,000 policyholders in Central US, West Bend’s deployment of Thunderhead NOW will automate document generation for the company, ensuring maximum efficiency and time-savings, while reducing cost. Thunderhead’s easy integration with workflow and business process management (BPM) software and enterprise content management (ECM), made it the product of choice to support West Bend’s output of more than one million pages annually.
Thunderhead’s one-platform-for-all communications approach enables business users to manage personalized customer communications, improving time-to-value and customer retention. At the same time, Thunderhead NOW provides centralized control of enterprise issues, such as regulated content, brand protection, compliance and security.
“In our search for a way to modernize our enterprise communications technology, we selected Thunderhead due to its open standards,” said Mari Hayes, director of application development for West Bend. “The platform allows greater flexibility, empowering West Bend with full control over our documents.”
“As a growing insurance provider, West Bend must have access to the right tools for developing and maintaining relationships with its policyholders,” said Glen Manchester, chief executive officer of Thunderhead. “West Bend has become a trusted insurance provider due to its ability to quickly and efficiently respond to customers everywhere. We’re happy they’ve selected us, within our very competitive industry, as their preferred enterprise communications vendor.”
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