PRODUCTS

Thunderhead NOW’s comprehensive set of analysis and optimization tools offers unrivalled insight and new levels of visibility for more measurable, high performance customer communications

The Analyze+Optimize layer enables managers and other users to actively monitor and manage various business operations involving the Thunderhead NOW platform. Each Analyze NOW module focuses on discrete aspects of either communications or operations:

Analyze NOW Correspondence

Provides valuable insight into ad hoc and interactive communication processes

Offers performance information and metrics for call center staff, particularly valuable for large-scale customer service operations

Enables users to rapidly identify inefficient templates and continually improve the quality of communications

Analyze NOW Compliance

Provides a powerful tool for analyzing and demonstrating compliance in your customer communications

Can readily mine the comprehensive transactional record of communications in the NOW Context Engine, including the content, channel information and source template, to provide instant insight for compliance

Analyze NOW Workflow

Enables real-time monitoring and reporting of workflow processes for additions and changes to template content

Allows bottlenecks in template design processes to be quickly identified and eliminated

Analyze NOW Marketing

Provides new levels of insight into the effectiveness of your customer communications

Enables you to optimize campaign performance based on an understanding of which channels, messages and offers work best for each customer

Other Analyze NOW modules include Analyze NOW CMS, Analyze NOW Operations and Analyze NOW Security – providing you with unprecedented insight into your communications environment.