Easy, Controlled One-Off Communications - Correspond NOW
Correspond NOW brings control of your individual communications to your desktop - empowering your customer services team to respond quickly and efficiently to queries by letter, email or text.
Streamlining your communications, Correspond NOW lets you to create, personalize and format your one-off, ad hoc communications right there and then, without any extra IT cost or delay.
And you won’t need to spend weeks training up your people either. Correspond NOW is very easy to learn and use with an instantly familiar, Microsoft Word-like interface. And because it’s web-based, any user can access the system no matter where they are - even from home.
Six Simple Steps to Personalized Communications
Choose your template - they are pre-defined so you just need to pick the one you need.
Select the content you want—this is easy too: there’s a selection of pre-approved paragraphs for you to choose from.
If you can’t find the content you need, use the search option to look for additional relevant content stored in the Object Repository (Thunderhead NOW’s library).
Select how you want your communication to go out—eg by letter, text, or email. Correspond NOW will then automatically put everything into the right format for you.
If your communication needs approval, it can be sent automatically to your supervisor for review and approval. They will be able to track and check any changes to the communication.
Once approved, your communications will automatically go into final production and will be sent to your customer.
Our built-in security allows approvers to block changes to specific paragraphs and control access to individual document templates. So while each user can make the necessary changes to personalize communications, they won’t accidentally remove critical content or modify standard terms and conditions when they do.
Integrating Thunderhead NOW with CRM Solutions
We’ll bring your customer data across automatically from whichever Customer Relationship Management (CRM) solution you have in place. You just choose the information you need, whether that’s simply name and address information or more complex details about previous contacts or transactions.
Private Labeling
Many call centers handle inquiries for a wide range of customers, brands and products. Thunderhead NOW will automatically put your correspondence into the correct format for whichever brand, product or organization you are currently working with. So you can easily support multiple brands with high degrees of personalization. This will not only increase your productivity and effectiveness but will also help to maintain and strengthen the customer’s relationship with each brand.
Very Real Business Benefits
Improve Your Productivity and Reduce Costs - By reducing the time your customer service representatives take to deal with communications after each customer inquiry, you’ll increase the volume of inquiries each customer service representative can handle. And with Thunderhead’s multi-channel capabilities, you can encourage your customers to use lower-cost self-service channels, such as email and the internet.
Impress - and Retain - Your Customers - Customers will be delighted with your increased speed and efficiency in responding to their queries. And better personalization and improved consistency in your customer communications will help to build stronger relationships.
Control Your Communications More Safely - You’ll improve control over your communications, ensuring that regulatory guidelines are followed and that critical content isn’t changed or missed. Correspond NOW also enforces brand guidelines and ensures that correspondence is perfectly formatted to match each delivery channel.
"We required a fast, flexible and easy to use correspondence solution to deliver more personalized communications to our customers. Thunderhead was the only solution that offered the full range of capabilities and true business user control."
|