Thunderhead is proud to count many of the world's leading corporate and public sector organizations as customers. We support them by providing a complete range of professional services - encompassing implementation, migration, consulting and training - and a 24/7 global customer support service.
Implementation and Consulting Services
Thunderhead provides a comprehensive range of project management, consulting and technical services to support all aspects of the implementation and deployment of the Thunderhead NOW platform.
Thunderhead’s professional services team has a proven track record in successful large scale projects in many countries, and is able to cater for the complete spectrum of deployment scenarios, from in-house client-driven implementations through to complete turnkey solution delivery.
To expand the reach and depth of our services capability, Thunderhead has established strategic partnerships - again with proven success - with world-wide technology service providers IBM Global Services and HCL. In addition, Thunderhead has important partnerships in specific regions and for servicing specific vertical markets.
Thunderhead provides a complete range of education and training services designed to help Thunderhead customers and partners quickly gain confidence and become productive working with our technology.
Thunderhead is dedicated to ensuring your success by providing timely response and resolution to problems with Thunderhead products. Thunderhead's expert support engineers are well-versed not only in Thunderhead NOW technology, but also with the supported platforms and key integrated BPM and ECM products.
We provide global 24/7 support coverage by engineers located internationally on a "follow-the-sun" model
We offer an on-line Customer Support Portal, which provides, in addition to case tracking and management, an extensive knowledge base and technical news
"The Thunderhead implementation was the first project I've been involved in over the last 12 years that has actually exceeded expectations. The ease and success of integrating Thunderhead into the loan origination process has convinced us to expand its use across all of our business units."
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