Thunderhead is committed to ensuring your success by providing timely response and resolution to problems with Thunderhead products. Thunderhead's expert support engineers are well-versed not only in Thunderhead products, but also with the supported platforms and key integrated BPM and ECM products.
24/7 Global Support Coverage
Thunderhead's customer support teams are strategically located in key locations covering the United Kingdom, EMEA, North America and Asia Pacific using a "follow-the-sun" model to ensure that support is available whenever it's needed. Through an automatic phone and data routing system, customers are serviced by available technicians 24/7.
Support Portal
Our Global Customer Support Portal provides access to a wealth of tools and technical information which will help improve your investment in the Thunderhead Platform, including:
An extensive knowledge base of technical information
Featured technical solutions and technical news
View of your support cases
Super User access to all cases for your company
Ability to create new support cases
Ability to add comments to support cases
Ability to add attachments to support cases
Download links for Thunderhead software
Links to useful internet sites
Please note that the Customer Support Portal is only available to registered Thunderhead customers.
"The Thunderhead implementation was the first project I've been involved in over the last 12 years that has actually exceeded expectations. The ease and success of integrating Thunderhead into the loan origination process has convinced us to expand its use across all of our business units."
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