SERVICES+SUPPORT

Thunderhead is committed to ensuring your success by providing you with ready access to the highest quality support, whenever and wherever you need it

Always there for your organization

Thunderhead’s customer support teams are strategically located in key locations covering the UK, EMEA, North America and Asia-Pacific using a ‘follow-the-sun’ model to ensure that support is available whenever it’s needed, 24x7.

Expert practitioners on demand

Our expert, fully accredited support engineers are well-versed not only in Thunderhead products, but also with supported platforms and key integrated BPM and ECM products.

A commitment to customer satisfaction

We have formal processes in place to measure and continuously improve the experience we deliver to our customers. For example, we provide scorecards that enable our customers to rank us on a number of key performance indicators every quarter. We pride ourselves on the fact that 100% of our customers say they would recommend Thunderhead.

Dedicated Customer Support Portal

Thunderhead’s Global Customer Support Portal – available to all registered Thunderhead customers – provides access to a wealth of tools and technical information to help you get the best out of the Thunderhead Platform, including:

An extensive knowledge base of technical information

Featured technical solutions and technical news

Case management tools

User access to all cases for your company

Ability to add comments and attachments to support cases

Download links for Thunderhead software

Links to useful web resources

Please note the Customer Support Portal is only available to registered Thunderhead customers.