Increase revenue in Life and Pensions Insurance

Our integrated, standards-based approach to creating customer and broker-agent communications streamlines the process of creating and delivering highly personalized letters, policies, EOBs, contracts, renewals and other customer communications.

Overview

So you can give your customers exactly what they want, faster.

Increase yield from up-sell and cross-sell

  • Build revenue opportunities through better targeting and tailoring of new product offers

Reduce customer churn

  • Increase retention by delivering a personalized service experience more in tune with specific customer needs

Boost loyalty and advocacy

  • Word of mouth is your most powerful marketing tool. And now social media can spread the good news even faster

Increase Net Promoter Score

  • Propensity to recommend has a direct correlation to customer experience. Treat each customer as if they're your only customer

Increase Lifetime Customer Value

  • Drive customer satisfaction through highly personalized communications, and see the impact on your bottom line

Accelerate time to market

  • Faster development, deployment and maintenance of all communications - including letters, quotes, policies and claims-related information

Increased responsiveness and agility

  • Take direct control of communications, independently of IT, saving time and cost

Service emerging digital channels and online communities

  • Manage communications across all channels – from print and web to email and mobile - using one, integrated software platform

Enable innovation

  • Set up campaign communications more quickly – launch products and updates ahead of the competition
  • Improve the customer experience and increase revenue opportunities by delivering content on demand

Case studies, video, downloads

Allianz chose Thunderhead NOW to meet its enterprise communication needs for a host of reasons, in particular the platform’s flexibility and ability to support multiple output channels. Thunderhead’s unique “dynamic templating” approach separates document content from associated formatting and business rules, so Allianz can more rapidly create channel-agnostic templates to launch its new brands. Content can also be shared across brands, reducing the need for duplication.Allianz
Press Release, New Partner, Insurance - Allianz streamlines life product launch with private labelling brand support
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After an exhaustive RFP and evaluation effort, ICAT chose Thunderhead’s Enterprise Communications Platform to handle document issuance responsibilities in support of its ongoing growth.International Catastrophe Insurance Managers (ICAT)
Press Release, New Partner, Insurance - ICAT reduces time to market and improves customer relations while supporting rapid growth
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Thunderhead’s NOW solution was selected to support the enablement and execution of Indiana Farm Bureau Insurance’s strategy.Indiana Farm Bureau
Press Release, New Partner, Insurance - Indiana Farm Bureau speeds time to market and improves customer relations
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Thunderhead enabled WFI to implement our overall document production strategy within their business and IT systems, so they could focus their efforts and skills in the right areas. The impact of using Thunderhead NOW meant the business was abile to drive revenue through faster response times and improved customer service.WFI
Press Release, New Partner, Insurance - WFI modernises policy production and improves time to market
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Following a significant global review of 12 major document generation solutions, and an extensive proof of concept exercise, Prudential selected Thunderhead as its strategic document generation platform.Prudential
Press Release, New Partner, Insurance - Thunderhead transforms the Prudential customer communication process
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Related videos

How and Why Firms like Skandia take Customer Communication Paperless

How and Why Firms like Skandia take Customer Communication Paperless

Customer Viewpoint with ICAT

Customer Viewpoint with ICAT

Thunderhead Launches Advanced Forms Management at LOMA ACCORD 2010

Thunderhead Launches Advanced Forms Management at LOMA ACCORD 2010

First Assist Assurance's Dave Payne discusses the benefits of Thunderhead at Innovate 2010 London

First Assist Assurance's Dave Payne discusses the benefits of Thunderhead at Innovate 2010 London