Improve efficiency in the Public Sector

With Thunderhead NOW, you can automate your batch processing, lowering costs and boosting productivity. You can also easily deal with ad-hoc correspondence, delivering personalized responses to queries.

Overview

Which means quick and efficient communications in the format your constituents prefer – printed letter, email, SMS, mobile or web – and in their native language, thanks to our multilingual capabilities.

Streamline key communications processes

  • Consolidate disparate templates into a centrally managed process
  • Generate real-time correspondence across thousands of users in your call center
  • Service hundreds of thousands of customers with on-demand document delivery

Release IT resources

  • Simplify production by empowering business users to create and manage customer communications. IT is then free to focus on strategic issues, aligning resources more closely to the changing needs of the organization

Consolidate IT infrastructure

  • Consolidate all of your legacy document generation and automation systems onto one platform, for greater efficiency at lower cost; and enhance control, consistency and quality across customer communications

Reduce operational costs

  • Significantly reduce operational costs by enabling efficiency gains through straight-through-processing and leveraging electronic delivery channel for print replacement or substitutio
  • Increase efficiency and reduce costs by eliminating manual steps andintegrating correspondence into STP claims processing initiatives
  • Support e-business initiatives through the use of ACORD XML standards and SOA

Reduce IT costs

  • Taking IT out of the template development process reduces time, cost and effort. Changes can be made in minutes rather than days, speeding response and improving time to market

Reduce compliance costs

  • Simplify customer communications by allowing content (regulatory language, legal terms, disclaimers etc) to be held centrally and instantly shared across the enterprise, for greater consistency and business agility

Case studies, video, downloads

Thunderhead’s pre-built connectors for FileNet ECM – along with its high-volume production printing, robust correspondence features and user control of document templates – made it the clear choice for the U.S. State of Indiana Department of Workforce Development.State of Indiana DWD
Press Release, New Partner, Government - State unemployment benefits agency improves efficiency and constituent service
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Following implementation of Thunderhead NOW, the non-profit organisation began generating its checklist documents in less than 4 percent of the time required by the legacy system, adding significant efficiency and freeing up both human and system resources.Non Profit
Press Release, New Partner, Non Profit - Non-profit agency gains efficiency moving medical laboratory certifications to the web
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