Increase revenue in Utilities and Telecoms

A new breed of customer – brand-fickle, price-sensitive and increasingly digitally-capable – is redefining the service landscape.

Overview

But you still need to drive revenues, by out-thinking and out-performing your competition. What you need is a new kind of competitive edge – customer communications.

Here's how Thunderhead NOW can help you grow existing segments and markets, and map new revenue streams:

Increase yield from up-sell and cross-sell

Build revenue opportunities through better targeting and tailoring of new product offers

Reduce customer churn

Increase retention by delivering a personalized service experience more in tune with specific customer needs

Boost loyalty and advocacy

Word of mouth is your most powerful marketing tool. And now social media can spread the good news even faster

Increase Net Promoter Score

Propensity to recommend has a direct correlation to customer experience. Treat each customer as if they're your only customer

Increase Lifetime Customer Value

Drive customer satisfaction through highly personalized communications, and see the impact on your bottom line

Accelerate time to market

Faster development, deployment and maintenance of all communications - including letters, quotes, policies and claims-related information

Increased responsiveness and agility

Take direct control of communications, independently of IT, saving time and cost

Service emerging digital channels and online communities

Manage communications across all channels – from print and web to email and mobile - using one, integrated software platform

Enable innovation

Set up campaign communications more quickly – launch products and updates ahead of the competition
Improve the customer experience and increase revenue opportunities by delivering content on demand