Interest
Customer-facing or back office? Cost reduction, productivity improvement, or both? Document generation, or multi-channel ad-hoc correspondence? Print, digital or a mix of both? Compliance or cross-sell?
Wherever your interests lie, Thunderhead NOW has answers for your immediate customer communication needs; and for the long term, as your requirements change and grow.
Learn more
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Automating Compliance Assurance
Thunderhead NOW reduces the time and cost of compliance. It gives you the ability to respond quickly to changes in regulation or legislation, avoiding delays to product launches and innovative new offerings.
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Business User Empowerment
Thunderhead simplifies production by putting control into the hands of business users. Taking IT out of the template development process reduces time, cost and effort.
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Call Center Operations
Sometimes, creating truly personalized communications means capturing more data – in real-time.
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Consumer Privacy
You want to provide customers with highly personalized services, products and offers, increasingly in real-time context-sensitive situations. At the same time, you must respect and protect their individual personal data rights and security.
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Content Authoring and Approval
Thunderhead NOW makes it easy for you to create and maintain content for your Thunderhead templates – quickly, simply and without the need for IT expertise.
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Corporate Social Responsibility
We all need to manage our carbon footprint – that's the environmental impact of our activities; in terms of the amount of green house gasses produced, measured in units of carbon dioxide equivalents (CO2e).
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Correspondence Management
The way customers interact with organizations has changed. They want communication on their terms, in the channel of their choice, not yours.
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Cross-sell and Up-sell
The more you know about a customer, the easier it is to tailor communications to meet his or her exact needs. And the better the targeting – of offer and channel – the more profitable the outcome. So far, so obvious; but how?
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Customer Advocacy
You can't force your customers to love you, but there's plenty you can do to encourage their commitment to your product or service.
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Customer Experience
What makes a great customer experience? It's a broad topic, but as a rule of thumb, a great customer experience is one that exceeds expectations.
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Customer Retention
It's a fact that customers today are more fickle, less loyal and more inclined to change provider than ever before. But that doesn't mean you have to sit back and accept high churn rates.
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Eliminating the IT bottleneck
Thunderhead simplifies production by empowering business users to create and manage customer communications.
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Environmental Impact
We all need to manage our carbon footprint - that's the environmental impact of our activities; in terms of the amount of green house gases produced, measured in units of carbon dioxide equivalents (CO2e).
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Industry Standards for Data Exchange
Thunderhead NOW provides integrated support for industry standards such as FpML and the DTCC Deriv/ SERV electronic matching process.
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Multi-channel Communications
The way customers interact with organizations has changed. They want communication on their terms, in their channel of choice - not yours.
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Personalization
The way your customers see you is increasingly determined by what they see from you.
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Private Labeling
You manage multiple brands, each with their own look and feel. How do you ensure consistency, whilst still achieving significant time and cost savings?
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Regulatory Compliance
Ensuring customer communications stay compliant is a critical part of your wider regulatory responsibilities. But requirements are changing more frequently, becoming more onerous and, ultimately, more complex.