Call Center Operations

Sometimes, creating truly personalized communications means capturing more data – in real-time.

Overview

Using an interview-style process,Thunderhead NOW guides agent conversations and customer interactions so that critical information is gathered quickly and unobtrusively.

It can be deployed internally or in self-service environments, streamlining ad hoc communications and generating real-time correspondence across thousands of users.

It offers performance information and metrics for call center staff – particularly valuable for large-scale customer service operations.

And it reduces call center costs by up to 15%.

Helping Allianz move from print-based to multi-channel communications

"Thunderhead offers us immediate opportunities in our Life Insurance business, enabling us to deliver rich, multi-channel customer communications."

Transforming customer communications at Admiral Insurance Group

"In order for us to communicate effectively with our customers, we needed a customer communications solution that would provide us with the flexibility, scalability and reliability to deliver accurate, relevant communications to our customers via a growing number of channels."

Applications

Supported channels

  • Print
  • Email
  • Mobile
  • Web
  • Fax
  • SMS
  • Social networking sites
  • RSS/ATOM
  • VoiceXML

Case studies, video, downloads

Allianz chose Thunderhead NOW to meet its enterprise communication needs for a host of reasons, in particular the platform’s flexibility and ability to support multiple output channels. Thunderhead’s unique “dynamic templating” approach separates document content from associated formatting and business rules, so Allianz can more rapidly create channel-agnostic templates to launch its new brands. Content can also be shared across brands, reducing the need for duplication.Allianz
Press Release, New Partner, Insurance - Allianz streamlines life product launch with private labelling brand support
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Following a significant global review of 12 major document generation solutions, and an extensive proof of concept exercise, Prudential selected Thunderhead as its strategic document generation platform.Prudential
Press Release, New Partner, Insurance - Thunderhead transforms the Prudential customer communication process
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Thunderhead NOW was viewed as the solution best placed to meet Denplan’s requirements based on its demonstrated ease of use, proven ability to support multi-channel communications and flexibility in personalising customer correspondence.Denplan
Press Release, New Partner, Insurance - Dental insurance provider improves efficiency and customer engagement
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