Correspondence Management

The way customers interact with organizations has changed. They want communication on their terms, in the channel of their choice, not yours.

Overview

You need to respond, with the ability to manage communications across every channel, print and digital. Thunderhead NOW enables a seamless, multi-channel experience – a single platform for all your customer communications.

  • Reuse and repurpose content in a dynamic, controlled manner across any channel, ensuring brand consistency
  • Maintain a single customer view and develop richer, more relevant communications for your customers
  • Maximize the potential offered by new channels, formats and devices – bringing you closer to your customers
  • Reduce the cost and environmental impact of customer communications

Helping Allianz move from print-based to multi-channel communications.

"Thunderhead offers us immediate opportunities in our Life Insurance business, enabling us to deliver rich, multi-channel customer communications."

Transforming customer communications at Admiral Insurance Group.

"In order for us to communicate effectively with our customers, we needed a customer communications solution that would provide us with the flexibility, scalability and reliability to deliver accurate, relevant communications to our customers via a growing number of channels."

Applications

Supported channels

  • Print
  • Email
  • Mobile
  • Web
  • Fax
  • SMS
  • Social networking sites
  • RSS/ATOM
  • VoiceXML

Case studies, video, downloads

Using Thunderhead NOW, the AA is producing highly customised customer documentation more efficiently and cost-effectively.The AA
Press Release, New Partner, Insurance - The AA moves towards greater personalization and multi-channel support in customer communications
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After a detailed evaluation of the offerings in the market, Origen selected Thunderhead's Enterprise Communications Platform as the most suitable solution for its requirements.Origen
Press Release, New Partner, Banking - Origen Financial speeds ability to deliver new products to market and service customer base more efficiently
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Thunderhead’s pre-built connectors for FileNet ECM – along with its high-volume production printing, robust correspondence features and user control of document templates – made it the clear choice for the U.S. State of Indiana Department of Workforce Development.State of Indiana DWD
Press Release, New Partner, Government - State unemployment benefits agency improves efficiency and constituent service
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Following a significant global review of 12 major document generation solutions, and an extensive proof of concept exercise, Prudential selected Thunderhead as its strategic document generation platform.Prudential
Press Release, New Partner, Insurance - Thunderhead transforms the Prudential customer communication process
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Thunderhead enabled WFI to implement our overall document production strategy within their business and IT systems, so they could focus their efforts and skills in the right areas. The impact of using Thunderhead NOW meant the business was abile to drive revenue through faster response times and improved customer service.WFI
Press Release, New Partner, Insurance - WFI modernises policy production and improves time to market
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