Customer Experience

What makes a great customer experience? It's a broad topic, but as a rule of thumb, a great customer experience is one that exceeds expectations.

Overview

In customer communications, that means accuracy and relevance; the right communication to the right person, in the right place and at the right time, using the format, channel and device of their choice.

Here's how Thunderhead NOW can help deliver a great customer experience:

  • Boost satisfaction by delivering a service experience more in tune with specific customer needs – personalized communications, not mass-market offers
  • Manage your communications across all channels – from print and web to email and mobile - using one, integrated software platform
  • Increase revenue opportunities through better targeting and tailoring of new product offers
  • Speed up time to market through faster development, deployment and maintenance of all communications

Enabling AMP to communicate with customers across the channels they prefer

"Using Thunderhead, we can extend customer service to communications by giving customers what they want, when they want and how they want it."

Upgrading the quality and relevance of communications at Saga

"Saga customer loyalty is high. With Thunderhead, we can build on this customer loyalty by being able to treat every one of our customers as an individual."

Case studies, video, downloads

Using Thunderhead NOW, the AA is producing highly customised customer documentation more efficiently and cost-effectively.The AA
Press Release, New Partner, Insurance - The AA moves towards greater personalization and multi-channel support in customer communications
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Thunderhead was the only solution to fully meet all of AMP's requirements as well as offering much greater business control over the generation and management of its customer documents. Moreover, AMP was impressed with the future potential not only of the Thunderhead product but also of the company itself.AMP
Press Release, New Partner, Wealth Management - AMP deepens relationships with customers to drive customer advocacy
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After reviewing a number of document generation solutions, Globus chose the Thunderhead NOW enterprise communication platform to replace its legacy system, streamline processes and bring a new approach to creating and delivering travel booklets.Globus
Press Release, New Partner, Travel Provider - Tour provider reduces costs and improves service with modern travel document production
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After a detailed evaluation of the offerings in the market, Origen selected Thunderhead's Enterprise Communications Platform as the most suitable solution for its requirements.Origen
Press Release, New Partner, Banking - Origen Financial speeds ability to deliver new products to market and service customer base more efficiently
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Following a significant global review of 12 major document generation solutions, and an extensive proof of concept exercise, Prudential selected Thunderhead as its strategic document generation platform.Prudential
Press Release, New Partner, Insurance - Thunderhead transforms the Prudential customer communication process
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Thunderhead has enabled Saga to transfer control of the document generation lifecycle from IT to non-technical business users and marketing staff, who can create complex, personalized document applications quickly through an intuitive interface.Saga
Press Release, New Partner, Insurance - Developing a one-to-one relationship with insurance customers
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