Customer Retention

It's a fact that customers today are more fickle, less loyal and more inclined to change provider than ever before. But that doesn't mean you have to sit back and accept high churn rates.

Overview

Increasingly, your relationship with customers is shaped not just by the service you provide, but by the communications you send, across all channels.

Here's how Thunderhead NOW can help with customer retention:

  • Deliver a personalized, service experience more in tune with specific customer needs and expectations
  • Speed up time to market through faster development, deployment and maintenance of all communications
  • Reuse and repurpose content in a dynamic but controlled manner across any channel, ensuring brand consistency
  • Maintain a single customer view and develop richer, more relevant communications
  • Ensure that the right person gets the right information, at the right time via the channel, format or device of their choice – whether that's a letter, email, SMS, smartphone app or even social networking sites

Case studies, video, downloads

Using Thunderhead NOW, the AA is producing highly customised customer documentation more efficiently and cost-effectively.The AA
Press Release, New Partner, Insurance - The AA moves towards greater personalization and multi-channel support in customer communications
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Thunderhead was the only solution to fully meet all of AMP's requirements as well as offering much greater business control over the generation and management of its customer documents. Moreover, AMP was impressed with the future potential not only of the Thunderhead product but also of the company itself.AMP
Press Release, New Partner, Wealth Management - AMP deepens relationships with customers to drive customer advocacy
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Thunderhead has enabled Saga to transfer control of the document generation lifecycle from IT to non-technical business users and marketing staff, who can create complex, personalized document applications quickly through an intuitive interface.Saga
Press Release, New Partner, Insurance - Developing a one-to-one relationship with insurance customers
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Thunderhead enabled WFI to implement our overall document production strategy within their business and IT systems, so they could focus their efforts and skills in the right areas. The impact of using Thunderhead NOW meant the business was abile to drive revenue through faster response times and improved customer service.WFI
Press Release, New Partner, Insurance - WFI modernises policy production and improves time to market
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