Listening Across Every Customer Touchpoint
Listening across every customer touch-point, ONE’s AI-powered analytics empower you to listen more carefully (and understand more clearly) to make better-informed decisions
Understand Omni-channel Customer Journeys At Scale
Gathering behavioral insight from every touchpoint, ONE provides rich understanding through its omni-channel listening framework
Identify Opportunities to Enhance Customer Experience
ONE connects channels to deliver intuitive customer journey analytics, allowing you to identify and act on journey ‘hot spots’
Integrates with External Data
This means we can create an unmatched understanding of customer context and what drives intent at every interaction
ONE allows us to understand customer intent, then use these insights to orchestrate better and more successful customer journeys.
Chief Digital Officer
Some of the brands we work with
One for your industry
We have deployed ONE across a wide range of industries, gathering a wealth of knowledge and experience along the way.
Recommended Reading
Video: The evolving role of customer experience (CX)
ThunderBay Customer Journey Intelligence: The film
Engagement-Led Marketing: Download the Ebook
The study surveyed 4,000 consumers in the US and UK, uncovering what people expect of brand experiences.
Understanding Intent-Driven Journeys – and why they are a game-changer
While it may have once been empty platitude, businesses are now pivoting to focus on ‘the needs of the customer’ with unprecedented gusto.