Thunderhead and Salesforce

Bringing true customer journey orchestration and RTIM to Salesforce customers

The Thunder behind the Lightning

With hundreds of joint customers across 14 verticals and six continents, Thunderhead’s unique technology and expertise is behind countless deployments amplifying Salesforce’s Marketing and CRM solutions.

Thunderhead’s out-of-the-box Salesforce integration enables our market-leading technology to seamlessly provide omnichannel Journey Orchestration and Real-time Interaction Management to Salesforce customers.

Thunderhead + Salesforce

Integrating with your Salesforce products (and any other platforms and systems), Thunderhead’s real-time journey-based analytics, decisioning and orchestration significantly enhances Salesforce technology. This allows you to deliver the most relevant conversation to your customers, whenever and wherever they interact and across all departments, including sales, service, marketing and ecommerce.

Thunderhead ONE listens across all channels and touchpoints, both online and offline, to connect and recognize customers, and then orchestrate their journey. With the additional power of ThunderBay, our ground-breaking analytics platform, things step up a gear. ThunderBay harnesses the power of AI to analyze customer journeys at scale. This ability means you can automate the analysis of billions of individual customer journeys, building audiences, data sets and predictive models from customer insights based on real-time journey behavior. This can then be used to enhance ONE’s Journey Orchestration.

Already a Salesforce Interaction Studio customer?

Find out how you can upgrade and get features and functionality from Thunderhead.

The Value of Thunderhead ONE + Salesforce for Your Business

Connecting all areas of your business, including sales, service, marketing and e-commerce, Thunderhead spans your organization to help you realize value across your key value levers.

Whether that’s increasing acquisition, understanding how you can reduce your cost-to-serve, developing up-sell opportunities or other key areas, with Thunderhead you can quickly start anywhere and rapidly grow from there.

Register for our next Live Webinar!

If you’re interested in hearing more or have questions, why not join us for our next webinar? In this informal session on 28th May at 15.00 (BST)/10.00 (EST), we will be sharing how Thunderhead can transform your Salesforce Marketing Cloud deployment with full Journey Orchestration and Analytics.