More about ONE
So you're thinking, “How?”
Everyone thinks that – mainly because they think it’s going to hurt. It isn’t.
ONE is a light-touch cloud solution that sits above all of your existing channels, departments and technology. You don’t have to rip out or replace anything. ONE helps you join up a customer’s journey to create personalised, relevant, consistent conversations at the right time, every time.
Your staff are given access to the information that enables more meaningful and valuable conversations. Your brand delivers continuous and relevant conversations wherever your customers are in their journey. And your customers? Well, instead of b****ing about you or at you, they’ll be spending money with you, telling their friends about you, singing your praises, and sticking around with you for longer.
Happier, more engaged customers.
Be geek-chic. Download the ONE Geek Sheet
Fads and fashions come and go, but the trend in understanding customer behaviour is here to stay. Our ONE Geek Sheet is a techy tour of how we achieve true customer engagement for our customers. It’s the perfect read for the chicest of geeks.Download
No one else transforms customer engagement across the entire customer lifecycle. No one.
Still need convincing? Really?
ONE puts the customers where they should be, at the centre of your business. Listen, Recognise, Understand, Design, Personalise and Deliver – Follow the arrows to follow ONE’s 6-steps to happier, more engaged customers.
1. Listen and record
2. Recognise & Connect
3. Understand & Learn
4. Design & Assess
5. Determine & Personalise
6. Deliver & Optimise
“ONE is a truly ground-breaking solution for customer engagement. It has already allowed us to understand our customer’s behavior before they make a booking with one of our hotels. We are able to tailor a customer journey to ensure each customer is dealt with as an individual, receiving relevant and timely information from us to help them confirm their booking.”