Here’s the thing. Whether it’s unruly retention rates, huge pressure on margins, an acquisition challenge or even all of these combined, it can feel as though you have an insurmountable problem.
Today’s customer has exploding expectations and developments in technology are moving at the speed of light. Smart meters and the connected home are here and it’s more important than ever to address foundational problems that are limiting your power as a provider.
Thunderhead’s ONE Engagement Hub Can Help:
We’re enabling energy suppliers to understand each customer’s intent and continuously orchestrate individualized journeys for millions of customers across billions of touchpoints, seamlessly and in real-time. Here’s how:
Always know your customer’s intent
Never miss a single signal, capturing behaviours across all channels and touchpoints at every moment, online and offline - generating powerful real-time context that brings your customer data to life. Eliminate guesswork as you understand actual customer journeys, not idealized ones.
- Visualise a single view of the customer journey and behaviour with deep level insights.
- An engagement layer over current systems to unify across every channel and touchpoints.
- Shift to an intent-driven customer centric strategy.
- Start small and expand to true engagement across the journey.
Take the right action at the right time
Listen everywhere and respond in real time to support millions of seamless intent-driven journeys across billions of moments and all touchpoints. Now you can take the right action at the right time with in-the-moment orchestration.
- Understand intent every time a customer interacts with your brand.
- In the moment orchestration – decisioning built on journeys.
- Truly omnichannel (online and offline).
- Business user centred customer experience designer – light touch.
Get up and running quickly and simply
Get up and running quickly and simply with remarkable time to value. ONE integrates easily with your existing investments and there’s no infrastructure setup or specialized expertise. Designed for business stakeholders, Thunderhead is easy and intuitive to use.
- Simplicity and speed.
- Low barriers to implementation.
- Real-time, customer-centric journey orchestration.
- Personalisation based on the journey that means the brand is always relevant.
What’s the value of transforming customer relationships?
With a new approach you can drive topline growth, reduce cost-to-serve, increase customer loyalty, and ultimately grow customer lifetime value. Who wouldn’t want that?
Serve customers more effectively with more relevant and personal experiences. You’ll reap rewards with cross and upsell opportunities as well as acquisition.
INCREASE BRAND LOYALTY & TRUST
You can build long-term loyalty and develop relationships based on mutual value and trust. See your retention rates soar and stop the switch crisis.
REDUCTION OF COST
Cost-to-serve is reduced by understanding intent and acquisition efforts become more successful with personalised next best offers.
Thunderhead and The Energy Supplier
In an era of ever-easier switching, energy suppliers have a huge issue in the battle to keep customers and build loyalty. This was the exact problem facing one of the biggest energy suppliers in Europe. A radical change was needed to address the crisis head on. Read this Customer Story to find out how Thunderhead's ONE Engagement Hub helped them to achieve that.
ONE for Energy
Find out exactly how the ONE Engagement Hub can help Energy suppliers to tackle the challenges their facing. Use the ONE Engagement Hub technology to power up customer relationships, tackle customer churn, increase loyalty, and build long-term value.
Energy Brands Get Smart On The Smart Meter Opportunity
Smart Meters are offering UK Energy brands the opportunity to improve customer engagement and relationships by putting control back in the hands of the customer. Smart Meters are a catalyst on the journey from being an Energy provider to a consumer ‘lifestyle enabler’. This blog covers the win-win Smart Meters mean for customer-centric Energy businesses.
ENGAGING WITH ENERGY CUSTOMERS TO DRIVE GROWTH PART ONE: FROM DRAIN TO RADIATOR
First blog on engaging with Energy customers to drive growth, about improving Customer Engagement to convert Energy customers from being drains to radiators (true brand advocates)...
PART TWO: FIVE PRACTICAL STEPS TO IMPROVE CUSTOMER ENGAGEMENT
Part 2 in the series of Engaging with Energy customers to drive growth, read this blog on five practical steps for Energy brands to improve Customer Engagement...