TIME TO VALUE
With ONE deployments take weeks not months. No matter what the size of your business ONE can be deployed quickly to deliver rapid results. Because it uses Artificial Intelligence it can process complex customer data faster, enabling you to understand your customers’ intent quicker. What’s more it’s been designed as a light-touch layer that easily integrates with your existing systems and infrastructure.
Only 12 weeks
Only 15 weeks
Only 8 weeks
100k B2B Customers
Only 4 weeks
Hear how these forward-thinking brands have used ONE to understand what their customers want - and then have helped them to get there.
HOW ARE BRANDS
18% increase in conversions
Next best action
Next best offer
22% gain in CES for audience
Journey insight and optimization
Remove pain points and barriers
10% reduction in cost to serve
Average call handling time
First call resolution
59% uplift in renewals
Relevant and timely campaigns
Targeted next best offers
20% increase in CSAT scores
Proactive customer service
9% increase in cross-sell sales
Increase share of wallet
DON'T JUST TAKE OUR WORD...
Office Depot Europe“ONE allows us to understand customer intent, then use these insights to orchestrate better and more successful customer journeys.”
British & Irish Lions“ONE has helped us build deeper, more engaged relationships with our loyal supporters. We were impressed by the speed ONE was deployed and joined up fan experiences across our channels to deliver our fans’ needs whenever they interact with us.”
EY"By providing advanced insight into our clients and potential clients, ONE has very quickly helped us to understand their individual needs and have more meaningful and tailored conversations with them."
easyHotel“ONE is a truly ground-breaking solution for customer engagement. It has allowed us to understand our customer’s behavior before they make a booking, tailor a customer journey to ensure each customer is dealt with as an individual.”
Generali“ONE allows us to transform the relationships we have with our customers. By enabling us to visualize in real-time individual customer journeys we can focus on each customer and their specific needs.”
Aston Martin“Thunderhead’s ONE Engagement Hub allows us to develop a greater understanding of our customers and prospects.”
PageGroup“Thunderhead’s ONE is a unique platform for customer engagement and quickly gives us the ability to truly understand our candidates and clients and service their needs in real-time, marking a momentous point in our ability to build engagement.”
WHAT DO CUSTOMER ENGAGEMENT INDUSTRY EXPERTS THINK?
“Thunderhead’s ONE provides powerful journey orchestration.”
“Thunderhead enables real-time analysis and insights to optimize the journey for each individual customer with real-time, journey-based personalization.”
“Leaders in the Customer Journey Analytics space include Thunderhead”
“Thunderhead’s ONE Engagement Hub that is without a doubt the best of the customer journey solutions in the market.”
“Thunderhead combined customer data with insights resulting in a 60% sales uplift for a travel company”
"The ONE Engagement Hub is a unique platform for customer engagement.”
“ONE has the ability to use journey context to inform and shape the next-best conversation in addition to deciding what to do and how, including personalization.”
“ONE Engagement Hub looks at the customer's complete journey, rather than making a decision based on a single point in time.”
“Thunderhead’s ONE Engagement Hub gives businesses the ability to deliver a 360 view of the customer”
Your journey with Thunderhead
With ONE you can start fast, increasing the scope as you see value build on your journey to true 1-2-1 Customer Engagement.
Configure listeners, immediately leverage all signal data
Single use case. 2-3 channels. Customer recognition, journey visualization.
Accelerate initial journey and adaptive profile analysis with AI.
Orchestration across multiple use cases and additional platforms.
Holistic and fully adaptive – ‘single brain’ powered by AI across the entire brand experience.
True 1:1 Customer Engagement