REMARKABLE
TIME TO VALUE

With ONE deployments take weeks not months. No matter what the size of your business ONE can be deployed quickly to deliver rapid results. Because it uses Artificial Intelligence it can process complex customer data faster, enabling you to understand your customers’ intent quicker. What’s more it’s been designed as a light-touch layer that easily integrates with your existing systems and infrastructure.

Only 12 weeks

Telco Brand

24m Customers
28 Touchpoints
5 Channels

Only 15 weeks

Sports Brand

11.5m Customers
22 Touchpoints
4 Channels

Only 8 weeks

Retail Brand

100k B2B Customers
9 Touchpoints
3 Channels

Only 4 weeks

Travel Brand

80k Customers
5 Touchpoints
2 Channels

CUSTOMER STORIES

Hear how these forward-thinking brands have used ONE to understand what their customers want - and then have helped them to get there.

HOW ARE BRANDS
USING THUNDERHEAD?

Acquisition

18% increase in conversions

Campaigns
Personalized content
Next best action
Next best offer

Onboarding

22% gain in CES for audience

Journey insight and optimization
Remove pain points and barriers

Servicing

10% reduction in cost to serve

Proactive self-service
Average call handling time
First call resolution

Retention

59% uplift in renewals

Renewals
Relevant and timely campaigns
Targeted next best offers

Advocacy

20% increase in CSAT scores

Loyalty programs
Improve CX
Proactive customer service

LTV

9% increase in cross-sell sales

Cross-sell
Upsell
Increase share of wallet

DON'T JUST TAKE OUR WORD...

WHAT DO CUSTOMER ENGAGEMENT INDUSTRY EXPERTS THINK?

Your journey with Thunderhead

With ONE you can start fast, increasing the scope as you see value build on your journey to true 1-2-1 Customer Engagement.

Onboard

Configure listeners, immediately leverage all signal data

Activate

Single use case. 2-3 channels. Customer recognition, journey visualization.

Analyze

Accelerate initial journey and adaptive profile analysis with AI.

Expand

Orchestration across multiple use cases and additional platforms.

Optimize

Holistic and fully adaptive – ‘single brain’ powered by AI across the entire brand experience.

Go Ahead.
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