More about ONE
There's only one way to build engagement
- a value driven relationship
To build real customer engagement your brand has to deliver value with every interaction. ONE is there to do just that. It understands every aspect of the journey your customers are on and then helps you make sure every conversation delivers value, value to the customer and value to your brand.
Friends with Benefits
OK, not quite, but the good news is ONE is a win-win for brands and customers. Show me the money we hear you cry...Well, with ONE you'll have better marketing, sales and service results, as well as happy customers that spend more, stay with you for longer and tell their friends how much they love you. ROI like this doesn't come along every day. Read on for the benefits of the ONE Engagement Hub.
- They are known, understood and listened to
- Fewer irrelevant communications and offers
- Any problems are dealt with quicker
- They are in control of their own journey, on any channel of their choice
- Every experience feels happy and positive, and brand loyalty increases
- Every conversation is relevant, consistent and tailored to their individual needs
- More human, valuable and relevant customer relationships
- Really know your customers to adapt to their changing preferences, behaviours, and expectations
- Extend the value of existing customer-facing platforms for more loyal, happy and valuable customers
- Staff armed with correct, easily-accessible information
- Agile, scalable, easy-to-deploy and quick to return value – irrespective of business size and maturity
Don't take it from us.
Here’s the value brands are already seeing from
There's plenty more where that came from!
DON'T JUST TAKE
“Titan has used the ONE Engagement Hub to make some big leaps forward in our ability to recognise previously anonymous web visitors, and join up their journeys through all channels. We’ve seen some real business benefit as a result, and have been able to have more meaningful conversations with both our existing customers and prospects. I’m proud of the work we’ve done this year with Thunderhead and see it as just the start of a longer term drive towards better recognition and personalisation – and ultimately, a better experience for our customers.’
“Thunderhead’s ONE Engagement Hub allows us to develop a greater understanding of our customers and prospects, in line with their expectations of our brand. Our 2nd Century plan will see our business grow, supported by the greater insight and intelligence that ONE will deliver.”
“ONE is a truly ground-breaking solution for customer engagement. It has already allowed us to understand our customer’s behavior before they make a booking with one of our hotels. We are able to tailor a customer journey to ensure each customer is dealt with as an individual, receiving relevant and timely information from us to help them confirm their booking.”
"Thunderhead helped us listen to every customer journey and gain real-time insight into customer behavior."
“The ONE Engagement Hub allows us to transform the relationships we have with our customers. By enabling us to visualize in real-time the individual journeys of our customers, we can work across our different departments and focus on each customer and their specific needs from an outside-in perspective. We pride ourselves on providing exemplary customer service, and ONE will enable us to provide true customer engagement in the digital era.”
“That’s where technologies like Thunderhead come in – they helped us listen to every customer journey and gain real-time insight into customer behavior. Our CRM systems then help us to make sense of it all and we then fine tune our communication strategies.”
“As a brand working with Thunderhead, it’s been quite remarkable. We’ve learnt quite a lot about our customers that we didn’t know before…. You can’t make friends with someone without knowing something about them first.”
"We have been working closely with Thunderhead and have been delighted with the results of using ONE, their pioneering customer engagement solution. ONE is helping us to transform how we engage with our guests, before, during and after their stay. We’re able to deepen our relationships with them by making sure that every conversation we have is relevant, consistent and inline with our guests’ needs and preferences. The big surprise was how simple and quick it was to deploy, we were joining up customer journeys across our website, mobile app, email and hotel wifi in under a week“
IT'S NOT ONLY OUR CUSTOMERS
WE HAVE IMPRESSED...
"What makes this company unique in the customer engagement universe is that they have developed a full bore customer engagement framework that they call Engagement 3.0 which is … the only one of its kind. Potentially, it can play a unique role in helping to define the engagement market. …. But it isn't just a great framework. They have a solution they call the ONE Engagement Hub that is without a doubt, the best of the customer journey solutions in the market.” Paul Greenberg, CRM Watchlist winner 2015 & 2016
Michael Moaz, Gartner
“Thunderhead’s ONE Engagement Hub gives businesses the ability to deliver a 360 view of the customer” - Gartner 360, Orlando, Florida
Tina Moffett and Joana van den Brink-Quintanilha, Forrester
“Thunderhead, a SaaS-based solution provider that analyzes data across the customer journey, helped a travel company identify how to empower call center agents with real-time information to help close vacation bookings. They combined customer data with insights on how customers researched vacations online to test different recommendations and conversation styles on individual customers — resulting in a 60% sales uplift.” Forrester: Drive Customer Obsession with Journey Analytics, Nov 2015
“Mapping the behavioral breadcrumbs that I leave behind will be the digital equivalent of a gold-rush for the coming decade. A diverse set of companies, from IBM to Thunderhead, are offering new tools that can map customer journeys and use them to make decisions that provide a highly personalized understanding of each customer's current and future behavior.” Inc., December 2016
“Thunderhead’s ONE provides powerful journey orchestration.” April 2016 Customer Experience Matrix
“Thunderhead's focus is on "live" analysis and usage of the customer journey. In contrast to many other tools whose value proposition is on offline and batch analysis of the journey to help refine and improve the journey for all customers, Thunderhead's vision is to deploy real-time analysis and business logic to optimize the journey for each individual customer. The insights derived from journey analytics are exposed as actionable elements within Thunderhead's ONE Engagement Hub, and enable real-time, journey-based personalization.” Gartner Market Guide for Customer Journey Analytics, June 2016
“Customer Journey Analytics: What is this? It’s actually an interesting and relatively early-stage set of methods and tools that grew out of CRM. Leaders in the space include Thunderhead (“It’s Not Your Journey, It’s Theirs”)” Gartner 2016 Customer Journey Analytics: A Manifesto