The power and utilities sector has been turned on its head in recent years; de-regulation, financial pressures, and competition from distributed generation and other third-party service providers have all played their part, not to mention a surge of customer expectation.
Providing a seamless and consistent customer journey across every touchpoint and integrating the technology necessary to do so is one of the greatest challenges facing utility companies today.
Utilities clearly crave loyal and long-lasting relationships with their customers in an attempt to achieve true customer engagement that will sustain their relevance well into the future.
ONE helps you understand each individual customer, from those who have recently joined to those that might be having issues and looking to jump ship. Such insight doesn’t merely span their gas and electricity consumption but has the potential to cover their needs or desires for other services such as boiler care, household insurance options and plumbing.
ONE for Utilities
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