QA Consulting are pleased to announce their strategic partnership with a recognised global leader in customer engagement technology, Thunderhead.
London, February 22 2016 – QA Consulting have partnered with Thunderhead to enable brands to build and develop meaningful relationships with their customers. Thunderhead’s ONE Engagement Hub joins up the customer conversation across physical and digital touchpoints optimising the experience a customer has with a brand. It enables personalised and relevant interactions suggesting the next best conversation at the appropriate time and through the preferred channel.
Acting as a thin layer between existing technologies, the ONE Engagement Hub cleverly draws insight from all touchpoints to give the brand a single view of the customer journey supporting customers on their desired path.
QA Consulting, leading providers of consulting services in both the public and private sector, will partner with Thunderhead to provide trained consultants to advise and support clients in the implementation of customer engagement programmes.
Tony Lysak, Managing Director, QA Consulting, commented “QA Consulting invest time to select partners whose solutions offer tangible business value and a strong ROI. With this in mind, we feel that partnering with Thunderhead and using the ONE Engagement Hub will allow QA Consulting the opportunity to power our clients digital transformation and revolutionise their customers omni-channel experience.”
Alex Gowing, Head of Alliances at Thunderhead said, “By joining forces with QA Consulting and their Academy program, this partnership allows Thunderhead’s customers to scale their internal teams to develop and extend deployment of our ONE Engagement Hub.”
QA Consulting are excited to work with Thunderhead to enable their global client base to drive scalable customer engagement.
About QA Consulting
QA Consulting is a leading provider of Consulting Services to commercial and financial organisations and Government departments.
We operate a set of unique customer enablement programmes in which we provide industry leading capability in prominent Digital, Middleware, SaaS and Big Data technologies. We excel in recruiting, training and supplying our own specialist consultants.
QA Consulting partners with leading software vendors where in-market skill shortages are apparent and costs are high. We ensure that business solutions are delivered and our customers are enabled and self-sufficient post-delivery.
The NETbuilder Academy was acquired by QA in September 2015, to create QA Consulting which now incorporates the NETbuilder Academy. The NETbuilder Academy launched in 2011, recruiting and training Consultants in a range of technologies, with skills that are in high demand with limited availability.
Today, QA Consulting has a rapidly expanding customer base across multiple market sectors and geographies
More information is available at www.qa.com/consulting
Customers don’t talk to you because they like you, they talk to you because they need something; they need it now and on the platform that suits them.
At Thunderhead we join up web, mobile, high street and contact centre customer experiences, connecting them with your existing CRM system giving you a multi-dimensional view of your customers.
Our intuitive ONE Engagement Hub allows you to act on the right customer need at the right time. For the first time, customer relationships can be effectively managed at scale.
Now you can interact with customers as individuals. Effortless engagement just got personal.
Thunderhead is a privately owned British founded software company who, since launching in 2004, has become a recognised global leader in the customer engagement market. Thunderhead is headquartered in London and has operations in three continents and a client base of over 200 global brands.
Learn more at: www.thunderhead.com
Follow us on Twitter: @ThunderheadONE
Connect on LinkedIn: https://www.linkedin.com/company/thunderhead—com
For further press information contact:
Telephone: +44 (0) 1903 823 254
Telephone: +44 (0) 20 7494 5075