A case study in customer-led business transformation
As one of Europe’s largest energy suppliers, EnBW needed to transform its customer engagement strategy to remain competitive in a rapidly evolving energy market.
The organization faced many pressing challenges, and also needed to dramatically improve the way it engaged with its customers.
We needed to embed a strong organizational focus on ‘customer proximity in the digital age’. But with over 5.5 million customers and 20,000 employees, becoming more ‘human’ was a significant challenge.
Watch the film to see how we did it.
Download the document
Read the full case study to see how we did it, and what the program achieved.