EnBW Video Case Study: Delivering Business Transformation to put the Customer First

How did we help to transform a leading Energy provider into a truly customer-led enterprise?

A case study in customer-led business transformation

As one of Europe’s largest energy suppliers, EnBW needed to transform its customer engagement strategy to remain competitive in a rapidly evolving energy market.

The organization faced many pressing challenges, and also needed to dramatically improve the way it engaged with its customers.

We needed to embed a strong organizational focus on ‘customer proximity in the digital age’. But with over 5.5 million customers and 20,000 employees, becoming more ‘human’ was a significant challenge.

Watch the film to see how we did it.

Download the document

Read the full case study to see how we did it, and what the program achieved.

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