BATTLING A CUSTOMER EROSION CRISIS
In an era of ever-easier switching, energy suppliers have a huge issue in the battle to keep customers and build loyalty.
This was the exact problem facing one of the biggest energy suppliers in Europe. Things were getting serious, the company was suffering a very real customer erosion crisis – losing a significant percentage of their business via aggregator sites and to new entrants. It was time for lightning in a bottle. A radical change was needed to address the crisis head on.
Read this Customer Story to find out how Thunderhead’s ONE Engagement Hub helped them to achieve that.