Download: ‘Engagement for a Changing World’ Study

Download this transformative framework for effortless engagement and happier customers.

The industry-leading customer engagement model

Introducing a model for effortless customer engagement and happier customers.

Co-authored by Thunderhead and Customer Engagement Analyst Esteban Kolsky, ThinkJar.

The framework presented in this research paper provides a comprehensive and clear model for customer engagement, which can be used to drive engagement programs and deliver measurable business outcomes.

The research study was conducted by Populus and Esteban Kolsky for Thunderhead, and presents a model for building customer engagement to achieve effortless engagement and happier customers.

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Engagement for a changing world

This research study complements our report on customer engagement

Engagement 3:0 is our extensive research report, presenting the original in-depth research – with over 2000 customers and 30 senior business leaders.