Thunderhead & MyCustomer Report
We’ve teamed up with MyCustomer to investigate the role customer journeys can play in meaningful digital transformation.
In a tough operating climate, investment in customer-centricity can often feel like a big ask.
So, how can journey orchestration help?
Download this report to learn:
● The limitations of most approaches to customer journeys
● What is journey orchestration?
● How to deliver customer journey orchestration, without the pain!
To access the full report, please use the form below.
THE RISE OF JOURNEY MANAGEMENT AS A PLATFORM FOR CUSTOMER ENGAGEMENT
For 2021, our newest report surveyed 200 service, CX and marketing leaders. With MyCustomer, we investigated how brands are understanding and managing customer journeys, and the impacts of 2020 on the provision of seamless experiences.