Leading customer engagement technology helps The Prince’s Trust to engage with young people and help them achieve their goals

LONDON–Thunderhead, the leader in enterprise technology for customer engagement, today announced that it is working with The Prince’s Trust to help it use digital technology more effectively to engage with their service users and assist them in achieving their goals. Founded in 1976 and in its 41st year, The Prince’s Trust is the UK’s leading youth charity that helps 13 to 30 year-olds who are unemployed or struggling at school to transform their lives. Thunderhead’s ONE Engagement Hub is a cloud-based omnichannel engagement platform that enables organizations across all industry sectors to leverage user insight and journey behavior to drive conversation-led engagement, building stronger and more valuable relationships with their customers and constituents.

The Prince’s Trust will use the ONE technology to engage with young people, guiding their journeys across different devices and touchpoints and helping them move toward achieving their goals.

“Thunderhead’s ONE Engagement Hub solution allows The Trust to strengthen the relationships we have with the young people that come to us for help,” commented David Ivell, Chief Information Officer, The Prince’s Trust. “We are continually looking for ways to improve the way we engage with our service users and help them achieve their goals. With ONE, we can drive more appropriate, tailored and relevant placements to the individual, in-line with their skills and preferences.”

Glen Manchester, Thunderhead CEO and founder and Trust Enterprise Fellow, noted, “In 2016, The Prince’s Trust helped 59,000 young people to turn their lives around. Digital technology plays a vital role in engaging with young people and understanding their individual journeys and needs. Being able to do this at scale is critical, and we’re very proud to offer our ONE technology to support the service user community and the work of The Trust.

#Technology helps @PrincesTrust to engage with young people and help them achieve their goals.

 

About The Prince’s Trust

Youth charity The Prince’s Trust helps disadvantaged young people to get their lives on track. Founded by HRH The Prince of Wales in 1976, this year it is celebrating 40 years of supporting 13 to 30 year-olds who are unemployed and those struggling at school and at risk of exclusion.

Many of the young people helped by The Prince’s Trust are in or leaving care, facing issues such as homelessness or mental health problems, or they have been in trouble with the law. The Trust’s programmes give vulnerable young people the practical and financial support needed to stabilize their lives, helping develop self-esteem and skills for work. Three in four young people supported by The Prince’s Trust move into work, education or training.

The Prince’s Trust has supported 825,000 young people in the last 40 years and this year it will support over 100 more each day.

Further information about The Prince’s Trust is available at princes-trust.org.uk or on 0800 842 842.

About Thunderhead

Customers don’t talk to you because they like you, they talk to you because they need something; they need it now and on the platform that suits them.

At Thunderhead we join up web, mobile, high street and contact center customer experiences, connecting them with your existing CRM system giving you a multi-dimensional view of your customers.

Our intuitive ONE Engagement Hub allows you to act on the right customer need at the right time. For the first time, customer relationships can be effectively managed at scale.

Now you can interact with customers as individuals. Effortless engagement just got personal.

For more information about Thunderhead visit www.thunderhead.com.
Contacts

GingerMay PR for Thunderhead
Beki Morgan
rebecca.morgan@gingermaypr.com
0044 203 642 1124

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