Thunderhead set to make Customer Engagement effortless for Microsoft Dynamics customers

 

Leader in Customer Engagement unveils integration of its ONE Engagement Hub with Microsoft Dynamics CRM at Convergence Atlanta.

ATLANTA– March 16th, 2015, Thunderhead, a leader in enterprise solutions for  customer engagement, today announced the availability of a complete enterprise solution for customer engagement based on the integration of its ONE Engagement Hub with Microsoft Dynamics CRM. The joint solution is the result of the strategic partnership between Thunderhead and Microsoft that was announced in November 2014.

Thunderhead transforms customer engagement by making it easier and more enjoyable for customers to do business with the brands that sell to and serve them. This integrated solution extends the power of the Microsoft’s industry leading Dynamics CRM solution, giving brands the ability to have meaningful and informed interactions with their customers whenever and wherever they interact with them. It connects customer insight, context and real-time journey behavior on all digital and offline channels with customer and activity data in Dynamics CRM. The result is that brands can now anticipate their customers’ needs in real-time, and provide relevant and seamlessly joined up experiences across the customer journey.

Glen Manchester, Founder and CEO, Thunderhead said: “The integration of Thunderhead and Dynamics CRM technology is a first in the market, bringing a purpose-built solution for customer engagement together with a world leading CRM solution.” Manchester continued; “The real-time digital world has transformed everything about the way consumers communicate and transact with brands. Together, Thunderhead and Dynamics CRM have responded. We’re set to transform the way brands manage relationships with their customers, and making it easier and more rewarding for customers to interact with brands.”

Bob Stutz, Corporate Vice President, Dynamics CRM commented: “Thunderhead is an example of a partner that is leading efforts in the market for customer engagement. Combined with the power of the Dynamics CRM we’re enriching the offering for businesses to more effectively understand and engage with their customers.”

The solution is already being piloted by several global brands from a range of industry sectors.

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