Limitations & Overages:

1.1 Page Allowance

Page Allowance – Customer’s Page Allowance is calculated by multiplying the total number of Users or Volume Packs, for each solution/edition, as stated in the Order by the Page Allowance per User or Volume Pack, for the relevant solution/edition, as set out in the table below.

Overages – If the Page Allowance is exceeded, but without sufficient additional volume having been purchased in advance of exceeding the Page Allowance, Thunderhead reserve the right to charge Overage at the rate specified by Thunderhead from time to time.

Page Types Allowance
On-Demand Pages 2500 per Volume Pack / month
Correspond Pages 1250 per User / month
Collaborative Pages 250 per User / month

 

 Solution On-Demand Pages Correspond Pages Collaborate Pages
Smart Correspond for Salesforce Standard 2500 0 0
Professional 0 1250 0
Advanced 0 1250 250
Smart Collaborate for Salesforce na 0 1250 250
ONE Communicate Standard 2500 0 0
Professional 0 1250 0
Advanced 0 1250 0
ONE Collaborate na 0 1250 250

1.2. PCPGR Limit 

PCPGR limit – for On-Demand Pages as specified in the Order, for all other cases as 5% of aggregate Users.

Overages – If the PCPGR limit is exceeded, but without additional PCPGR having been purchased in advance of exceeding the amount of PCPGR, Thunderhead reserves the right to charge Overages at a rate specified by Thunderhead from time to time.

1.3. PCUR Limit

The PCUR limit is calculated as 10% of aggregate Users for ONE Communicate and 20% of the aggregate Users who have access to the Collaborate feature.

Overages – If the PCUR limit is exceeded, but without additional PCUR having been purchased in advance of exceeding the amount of PCUR, Thunderhead reserves the right to charge Overages at a rate specified by Thunderhead from time to time the current rates being set out in the Order.

1.4. Through Put –Limits

Maximum Through Put isthe number of Pages generated in:

  • 24hrs being no more than 15% of the Page Allowance
  • 1hr being no more than 3% of the Page Allowance
  • 1minute being no more than 0.1% of the Page Allowance

Overages – In the event of Through-Put being exceeded Thunderhead reserves the right to temporarily suspend Customer’s access to the Services for the relevant period.

1.5. The number of Users will be as specified in the relevant Order.

Additional Users – Additional Users can be purchased in advance of exceeding the number specified in an Order by the payment of additional Annual Fees at the rate specified by Thunderhead from time to time.

Overages – If the User limit is exceeded where additional Users have not been purchased, Thunderhead reserve the right to suspend access in respect of the unauthorized Users.

1.6. Storage Space Allowance

Storage Space Allowance–In respect of each Tenancy: 1Gb for each Solution which has a collaborative feature and 500MB for each Solution which does not have a collaborative feature.

Overages – If the Storage Space is exceeded but without additional capacity being purchased in advance of exceeding the limit, Thunderhead reserves the right to charge Overage at the rate specified by Thunderhead from time to time.

1.7. Collaborative Page View Allowance

Collaborative Page View allowance is 20 times the Collaborative Page allowance.

Overages – In the event of Collaborate Page View being exceeded Thunderhead reserves the right to temporarily suspend Customer’s access to the Services for the relevant period.

1.8. Collaborative Page Save Allowance

Collaborative Page Save allowance is 10 times the Collaborative Page allowance.

Overages – In the event of Collaborate Page Save being exceeded Thunderhead reserves the right to temporarily suspend Customer’s access to the Services for the relevant period.

1.9. Non finalized Collaborative Pages

Non finalized Collaborate Pages, are the total number of Collaborative Pages that are or have been collaborated upon but not finalized.

At the end of each 12 month period during the License Term, non finalized Collaborate Pages will be deemed finalized for the purpose of calculating whether the total number of Collaborative Pages are within the Page Allowance for Collaborative Pages.

Monitoring and enforcement

  1. If, in Thunderhead’s reasonable opinion, Customer has exceeded the limitations set out in this Usage Policy, Thunderhead will contact Customer by appropriate means (such as email or telephone) and advise Customer that its usage is outside of the Usage Policy. Thunderhead will then, subject to paragraph C below, apply the remedy specified above which will be either the charging of Overages or temporary suspension as the case may be.
  2. If the Customer persistently (meaning on two or more occasions in a calendar month) exceeds the limitations set out in this Usage Policy or otherwise uses the Services in a way which adversely affects Thunderhead Services/systems and/or other users Thunderhead shall in good faith attempt to renegotiate the Annual Fees with the Customer to reflect such use of the Services and if such renegotiations fail Thunderhead may treat such use as an irremediable breach entitling Thunderhead to terminate your legal agreement.

Prohibitions

  1. If at any time Customer contravenes any of the prohibitions on usage listed in your legal agreement Thunderhead may treat such contravention as an irremediable breach entitling Thunderhead to terminate your legal agreement.