THUNDERHEAD NAMED A LEADER IN CUSTOMER JOURNEY ANALYTICS MARKET
Thunderhead’s ONE Engagement Hub platform scores among highest score for Strategy Category in The Forrester Wave™: Customer Journey Analytics Visioning [and Orchestration] Platforms.DOWNLOAD THE FORRESTER WAVE™
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ONE Engagement Hub is designed to transform customer engagement for business just like yours.
Latest Case Studies
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A pioneering solution designed to revolutionise Customer Engagement and help brands create happier, more valuable customer relationships. Who would’ve thought of that? We did…Check It Out
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"We selected Thunderhead’s ONE Engagement Hub as it’s a genuinely innovative and unique solution that allows us overcome the challenges of maintaining personal relationships in an increasingly digital world. By providing advanced insight into our clients and potential clients, ONE has very quickly helped us to understand their individual needs and have more meaningful and tailored conversations with them."
“Titan has used the ONE Engagement Hub to make some big leaps forward in our ability to recognise previously anonymous web visitors, and join up their journeys through all channels. We’ve seen some real business benefit as a result, and have been able to have more meaningful conversations with both our existing customers and prospects. I’m proud of the work we’ve done this year with Thunderhead and see it as just the start of a longer term drive towards better recognition and personalisation – and ultimately, a better experience for our customers.’
"Thunderhead has a truly revolutionary solution for fan engagement. With the ONE Engagement Hub we’ll be able to understand our fan journeys across every touchpoint in real-time and then use ONE to deliver a more relevant, personalized and consistent experience for our fans every time, whether they’re at the arena, at home or online. It’s a key component of our strategy, unifying our existing infrastructure and systems around our fans and at the same time being very quick to deploy and see results. Quite literally a game changer."
“ONE is a truly ground-breaking solution for customer engagement. It has already allowed us to understand our customer’s behavior before they make a booking with one of our hotels. We are able to tailor a customer journey to ensure each customer is dealt with as an individual, receiving relevant and timely information from us to help them confirm their booking.”
“That’s where technologies like Thunderhead come in – they helped us listen to every customer journey and gain real-time insight into customer behavior. Our CRM systems then help us to make sense of it all and we then fine tune our communication strategies.”
“The ONE Engagement Hub allows us to transform the relationships we have with our customers. By enabling us to visualize in real-time the individual journeys of our customers, we can work across our different departments and focus on each customer and their specific needs from an outside-in perspective. We pride ourselves on providing exemplary customer service, and ONE will enable us to provide true customer engagement in the digital era.”
"We have been working closely with Thunderhead and have been delighted with the results of using ONE, their pioneering customer engagement solution. ONE is helping us to transform how we engage with our guests, before, during and after their stay. We’re able to deepen our relationships with them by making sure that every conversation we have is relevant, consistent and inline with our guests’ needs and preferences. The big surprise was how simple and quick it was to deploy, we were joining up customer journeys across our website, mobile app, email and hotel wifi in under a week“
British & Irish Lions
“Thunderhead’s ONE Engagement Hub has helped us build deeper and more engaged relationships with our loyal Lions supporters. We were impressed by the speed ONE was deployed and started joining up overall fan experiences across our channels to deliver our fans’ needs wherever and whenever they interact with us. The 2017 Tour to New Zealand has been really positive, ONE allows us to look to the future, build on existing momentum and continue to deliver an exceptional experience for our fans to 2021 and beyond.”
“Thunderhead’s ONE Engagement Hub allows us to develop a greater understanding of our customers and prospects, in line with their expectations of our brand. Our 2nd Century plan will see our business grow, supported by the greater insight and intelligence that ONE will deliver.”
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Many hands make light work. We’ve joined forces with some of the brightest minds, creators, developers, and builders in the world to help them fix customer engagement and weave some magic for your brand.Meet The Family