THUNDERHEAD NAMED A LEADER IN CUSTOMER JOURNEY ANALYTICS MARKET
Thunderhead’s ONE Engagement Hub platform scores among highest score for Strategy Category in The Forrester Wave™: Customer Journey Analytics Visioning [and Orchestration] Platforms.
The awkward truth
It’s a struggle to keep up with skyrocketing customer expectations and an ever-increasing number of customer journey touchpoints. Digital-native competitors are ready to snap up customers that don’t get the service or experience they want from you.
You’re facing a customer erosion crisis.
It's time for
something new
Traditional approaches only meet the needs of your business, not your customer. To meet the crisis head on, you must understand each customer’s true intent… and help them get there. But doing this across billions of human moments and millions of individual journeys is really hard…until now.
One
Engagement
Hub
Thunderhead's ONE Engagement Hub. An intelligent, AI-powered customer engagement hub that helps you understand each customer's true intent and orchestrate individualized journeys for every customer across every touchpoint, seamlessly and in real-time.
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Always know your customer's true intent
behavior & attributes
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Take the right action at the right time
in the moment orchestration
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Remarkable time to value
simplicity and speed
THESE FORWARD-THINKINGBRANDS HAVE FIGURED IT OUT
“ONE allows us to understand customer intent, then use these insights to orchestrate better and more successful customer journeys.”
Jonathan Newman, Chief Digital Officer at Office Depot EuropeUSEFUL STUFF ON CUSTOMER ENGAGEMENT
Learn more about Customer Engagement with these helpful and practical resources
Latest Case Studies
TRUE CUSTOMER ENGAGEMENT WITHOUT THE DRAMA –
YOUR PRACTICAL GUIDE
Grab a coffee and follow our 4 step guide to achieving true Customer Engagement; we’ll have you up and running in a matter of weeks.
NEWS & VIEWS
Torch-bearing thought leadership and news from the Industry's foremost authority on intent-driven customer journeys