Medallia to Acquire Thunderhead
We are excited to announce that Medallia, the global leader in customer and employee experience, is acquiring Thunderhead.
How ONE Can Help
ONE is a unifying layer of technology that learns, understands and orchestrates customer conversations and journeys across all interactions and organizational silos.
Omnichannel Listening
ONE can listen to customer activity across every channel and touchpoint – whether digital, call center or in-store – to build a truly omnichannel view of behavior.
Identity and Recognition
ONE’s identity stitching can connect and recognize customers, whatever the channel and wherever they are in their journey.
Adaptive Customer Profiles
With ONE’s omnichannel view of intent (across channels and platforms including CRM, CDP, DMP or propensity models), your understanding of every customer is ever-evolving. This is the foundation fueling individualized experiences.
Real-time Orchestration
ONE’s real-time decisioning and omnichannel orchestration delivers the right conversation at the right time. At scale, across all channels – and armed with all available context.
Customer Journey Analytics
Understand your customer’s behavior, interrogate journeys and investigate ‘hot spots’ along the way with ONE’s beautiful visualizations and AI-powered analytics offerings. With ONE, you’ll be able to take corrective action to get things back on track.
Thunderhead is the ONLY Leader in both the Journey Orchestration and RTIM Waves, scoring the highest possible marks for strategy, market presence and technology in Forrester’s latest reports.
Some of the brands we work with
With ONE we’re able to understand our fan journeys across every touchpoint in real-time and then deliver a more relevant, individualized, consistent experience for our fans every time. Quite literally a game changer for fan engagement.
CIO, Cleveland Cavaliers
ONE allows us to understand customer intent, then use these insights to orchestrate better and more successful customer journeys.
Chief Digital Officer, Office Depot Europe
Thunderhead’s ONE is a unique platform for customer engagement and quickly gives us the ability to truly understand our candidates and clients and service their needs in real-time, marking a momentous point in our ability to build engagement.
Group Marketing Director, PageGroup
With the ONE Engagement Hub we are able to provide the level of service agility and responsiveness that our customers expect, regardless of the nature of the contact or their location.
Head of Digital Engineering Solutions, Uniper
Providing Value at Every Stage
As well as improving the end-to-end experience for every customer, ONE makes a positive difference across the business
Acquire
18%
increase in conversion rate
Grow
9%
increase in cross-sell
Optimize
10%
reduction in cost-to-serve
Retain
20%
reduction in churn
What’s Your Focus?
Marketing/CX
Customer-led journeys are the key to delivering personalized experiences and lasting customer engagement. ONE unifies customer journeys across all touchpoints and channels, harnessing intent to drive value with every interaction.
Data/Analytics
Elegant, real-time visualizations provide an instant, unified view of customer journeys. Listening across every customer touchpoint, ONE’s AI-powered analytics provides deep, relevant and timely insights. This allows you to listen more carefully (and understand more clearly) to make better-informed decisions.
Tech/IT
ONE is built from the ground up as a unifying layer to connect your disparate systems and silos with ease, delivering performance at scale. While other platforms take aeons to get off the ground, ONE is cloud-based, connecting your touchpoints and technology to deliver value within weeks.
One for your industry
We have deployed ONE across a wide range of industries, gathering a wealth of knowledge and experience along the way.
Recommended Reading
Report | The rise of journey management as a platform for customer engagement
Customer Data Platforms: What are they, how can they help – and is there an alternative?
What is Customer Journey Orchestration – and why is it getting so much traction?
ONE for Energy: Use Cases
