INTELLIGENCE. INSIGHT. CONVERSATIONS.

Titan Travel

“Titan has used the ONE Engagement Hub to make some big leaps forward in our ability to recognise previously anonymous web visitors, and join up their journeys through all channels.  We’ve seen some real business benefit as a result, and have been able to have more meaningful conversations with both our existing customers and prospects.  I’m proud of the work we’ve done this year with Thunderhead and see it as just the start of a longer term drive towards better recognition and personalisation – and ultimately, a better experience for our customers.’

Marston’s

“As a brand working with Thunderhead, it’s been quite remarkable. We’ve learnt quite a lot about our customers that we didn’t know before…. You can’t make friends with someone without knowing something about them first.”

Aston Martin

“Thunderhead’s ONE Engagement Hub allows us to develop a greater understanding of our customers and prospects, in line with their expectations of our brand. Our 2nd Century plan will see our business grow, supported by the greater insight and intelligence that ONE will deliver.”

easyHotel

“ONE is a truly ground-breaking solution for customer engagement. It has already allowed us to understand our customer’s behavior before they make a booking with one of our hotels. We are able to tailor a customer journey to ensure each customer is dealt with as an individual, receiving relevant and timely information from us to help them confirm their booking.”

Marston’s

"Thunderhead helped us listen to every customer journey and gain real-time insight into customer behavior."

Generali Netherlands

“The ONE Engagement Hub allows us to transform the relationships we have with our customers. By enabling us to visualize in real-time the individual journeys of our customers, we can work across our different departments and focus on each customer and their specific needs from an outside-in perspective. We pride ourselves on providing exemplary customer service, and ONE will enable us to provide true customer engagement in the digital era.”

GLH Hotels

"We have been working closely with Thunderhead and have been delighted with the results of using ONE, their pioneering customer engagement solution. ONE is helping us to transform how we engage with our guests, before, during and after their stay. We’re able to deepen our relationships with them by making sure that every conversation we have is relevant, consistent and inline with our guests’ needs and preferences. The big surprise was how simple and quick it was to deploy, we were joining up customer journeys across our website, mobile app, email and hotel wifi in under a week“

Paul Hume

“That’s where technologies like Thunderhead come in – they helped us listen to every customer journey and gain real-time insight into customer behavior. Our CRM systems then help us to make sense of it all and we then fine tune our communication strategies.”