The awkward truth
It’s a struggle to keep up with skyrocketing customer expectations and an ever-increasing number of touchpoints. Digital-native competitors lurk around every corner ready to snap up your customers that don’t get the service and experience they want.
You’re facing a customer erosion crisis.
It's time for
something new
Traditional approaches only meet the needs of your business, not your customer. It’s time for you to understand each customer’s true intent… and help them get there. But doing this across billions of human moments and millions of individual journeys is really hard…
One
Engagement
Hub
The ONE Engagement Hub, an intelligent hub that understands each customer's true intent and orchestrates individualised journeys for every customer across every touchpoint, seamlessly and in real-time.
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Always know your customer's true intent
(behviour & attributes)
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Take the right action at the right time
(in the moment orchestration)
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Remarkable time to value
(simplicity and speed)
THESE FORWARD-THINKINGBRANDS HAVE FIGURED IT OUT
“ONE allows us to understand customer intent, then use these insights to orchestrate better and more successful customer journeys.”
Jonathan Newman, Chief Digital Officer at Office Depot EuropeUSEFUL STUFF ON CUSTOMER ENGAGEMENT
Learn more about Customer Engagement with these helpful and practical resources
Latest Case Studies
THUNDERHEAD NAMED A LEADER IN CUSTOMER JOURNEY ANALYTICS MARKET
Thunderhead’s ONE Engagement Hub platform scores among highest score for Strategy Category in The Forrester Wave™: Customer Journey Analytics Visioning [and Orchestration] Platforms.
DOWNLOAD THE FORRESTER WAVE™
TRUE CUSTOMER ENGAGEMENT WITHOUT THE DRAMA –
YOUR PRACTICAL GUIDE
Grab a coffee or a cuppa and a piece of cake (that’s how easy it is with us) and follow our 4 step guide to achieving true Customer Engagement; we’ll have you up and running in a matter of weeks.
Get Guide
NEWS & VIEWS
Torch-bearing thought leadership and news from the Industry's foremost authority on intent-driven customer journeys