Meet the Team

Artisans, inventors, agents of change… we are single minded in our ambition to realise genuine Customer Engagement for pioneering, customer centric brands of the future.

Glen Manchester

Founder & CEO

Glen has led the business transition from UK start up to global technology player.

He is a recognised technology pioneer, innovator and entrepreneur with over 20 years of global experience. Glen founded Geneva Digital in 1991, a customer communication solution for direct banking and insurance sectors, which was sold to US-based Xenos in 1999.

He then founded Thunderhead in 2001, and built Thunderhead’s first-generation technology, Smart Communications, that became the leading technology in the Customer Communications market and was sold to Accel-KKR in 2015. Glen launched the ONE Engagement Hub in 2014, which is now the recognized Leader in Forrester’s Wave for Customer Journey Orchestration and Analytics.

Danny Robinson

Chief Technology Officer

Danny launched the Thunderhead North American development division in 2011, cultivating a task force of over 40 engineers and IT specialists. He has over 20 years of software experience. Prior to Thunderhead, Danny held leading technology roles at IntraLinks and Chordiant Software.

James Bodha

Chief Operating Officer

James has a record of leadership in the technology sector with businesses in public, venture capital and private equity ownership.

Prior to joining Thunderhead, James was the CFO at Socialbakers, a leading provider of social analytics technology. He was also previously the CFO at Myriad Group AG, a mobile, social messaging and applications company, and has held positions at Aircom International, Openwave Systems and Anite.

Ray Gerber

Chief Product Officer

Ray is a global leader in customer engagement technologies, with over 30 years’ experience in building innovative technologies for enterprise. He has extensive expertise in customer relationship management, customer decisioning and self-learning. He also worked in business process management, customer journey management and enterprise resource planning.

Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.

Jason Hemingway

Chief Marketing Officer

Jason is a marketing veteran with over 17 years’ experience in B2B Marketing.

He is responsible for Thunderhead’s brand and marketing, go-to-market execution, and for ensuring Thunderhead’s customers and partners are always at the heart of our business. Before Thunderhead, Jason was EMEA Marketing leader at Dow Jones and ran the European marketing team at Intralinks, until shortly after its IPO.

Rob Coyne

Chief Revenue Officer

As Thunderhead’s Chief Revenue Officer, Rob is responsible for all revenue generation and the setting of our global market development strategy, including go-to-market sales, customer service and partner plans.

Rob brings a wealth of experience, having worked across a number of well-known global software brands, and most recently led Hootsuite as General Manager for Europe. Rob was previously Managing Director at Kenshoo EMEA, with other leadership roles at Oracle, SAP and Northgate.