Meet the Team

Glen Manchester

Founder & CEO

Glen has led the business transition from UK start up to global technology player.

He is a recognised technology pioneer, innovator and entrepreneur with over 20 years of global experience. Glen founded Geneva Digital in 1991, a customer communication solution for direct banking and insurance sectors, which was sold to US-based Xenos in 1999.

He then founded Thunderhead in 2001, and built Thunderhead’s first-generation technology, Smart Communications, that became the leading technology in the Customer Communications market and was sold to Accel-KKR in 2015. Glen launched the ONE Engagement Hub in 2014, which is now the recognized Leader in Forrester’s Waves for Customer Journey Orchestration and Analytics, and Real-Time Interaction Management (RTIM).

Danny Robinson

Chief Technology Officer

Danny launched the Thunderhead North American development division in 2011, cultivating a task force of over 40 engineers and IT specialists. He has over 20 years of software experience. Prior to Thunderhead, Danny held leading technology roles at IntraLinks and Chordiant Software.

James Bodha

Chief Operating Officer

James has a record of leadership in the technology sector with businesses in public, venture capital and private equity ownership.

Prior to joining Thunderhead, James was the CFO at Socialbakers, a leading provider of social analytics technology. He was also previously the CFO at Myriad Group AG, a mobile, social messaging and applications company, and has held positions at Aircom International, Openwave Systems and Anite.

Ray Gerber

Chief Product Officer

Ray is a global leader in customer engagement technologies, with over 30 years’ experience in building innovative technologies for enterprise. He has extensive expertise in customer relationship management, customer decisioning and self-learning. He also worked in business process management, customer journey management and enterprise resource planning.

Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.

Jason Hemingway

Chief Marketing Officer

Jason is a marketing veteran with over 17 years’ experience in B2B Marketing.

He is responsible for Thunderhead’s brand and marketing, go-to-market execution, and for ensuring Thunderhead’s customers and partners are always at the heart of our business. Before Thunderhead, Jason was EMEA Marketing leader at Dow Jones and ran the European marketing team at Intralinks, until shortly after its IPO.

Rob Coyne

Chief Revenue Officer

As Thunderhead’s Chief Revenue Officer, Rob is responsible for all revenue generation and the setting of our global market development strategy, including go-to-market sales, customer service and partner plans.

Rob brings a wealth of experience, having worked across a number of well-known global software brands, and most recently led Hootsuite as General Manager for Europe. Rob was previously Managing Director at Kenshoo EMEA, with other leadership roles at Oracle, SAP and Northgate.

Kris Kieper

SVP Customer Operations and Value Enablement

Kris began her career as the first hire in 2001 for a start-up SI firm, expanding her role over the next 16 years to encompass service, management, and leadership. Over this time, the organization became into an award-winning digital technology consultancy.

Kris then consulted for B2B and B2C clients on digital customer engagement strategies including content, marketing, analytics, UX, strategic planning and maturation, globalization, ecommerce, and system integrations. In her current role, Kris brings her extensive business strategy and technology consulting expertise to solve operational and customer engagement challenges.

Peter Gehl

Executive Vice President, North America.

Based in New York, Peter leads the region with responsibility for our North American customers and partner community. He brings with him over 20 years’ experience growing revenue and partner ecosystems for large enterprise software companies and MarTech focused organisations.

Prior to joining Thunderhead, Peter had held a number of senior management positions at Salesforce, Oracle, Sun Microsystems and Capgemini, all of which were focused on revenue growth, sales operations and the development of partner practices.

Wil Lynch

SVP Global Customer Experience and Product Strategy

Wil is responsible for product adoption strategy, support and service at Thunderhead. Working directly with brands and partners, he supports the development of customer experience programs to enable truly omnichannel engagement.

Wil’s experience spans a variety of marketing and product-led roles; he has led Digital, Customer Experience and Marketing functions at various blue-chip brands, and served as Head of Product across sectors including Travel, Financial Services and Comparison Aggregators.

Margaret Phelan

VP Global Customer Service

Margaret brings over 15 years’ experience in coordinating global client teams, strengthening strategic customer relationships and building advocacy within diverse organizations. 

She is responsible for ensuring Thunderhead delivers exceptional value for all customers – you could say Margaret’s global team represents ‘the voice of our customers’. Working cross-functionally, they are particularly focused on delivering client advocacy programs, maintaining customer satisfaction and identifying areas of investment.

Monica Labonville

Global Director Colleague Engagement

Monica has over 20+ years of progressive Human Resources experience across a variety of business environments. As an expert in end-to-end Human Resources management – including development of HR solutions to align with business strategies, talent acquisition and development – she is particularly passionate about wellness initiatives and company culture.

In her current role, Monica is developing our staff program to support our ambition to be a world-class employer and attract exceptional global talent.