Thunderhead Launch ONE North American Partner Program

Thunderhead partners with leading agencies and integrators to scale adoption of its ONE Engagement Hub

Boston, MA – March 17, 2016 –  Thunderhead, the leading provider of customer engagement solutions, today announced the launch of the North American Partner Program.

This program represents the next stage in Thunderhead’s North American expansion and has been designed to help enable partners build, or deepen, their customer engagement practices. Using the award-winning ONE Engagement Hub these partners can now operationalize omni-channel customer engagement for their customers. Some of the inaugural participants in the program include Arke Systems, Aware Web Solutions, Coffee and Dunn, Delphic Digital, Premier Logic, SilverTech, Verndale, and Webfortis.

Thunderhead’s ONE Engagement Hub is a light-touch cloud solution that provides an engagement layer across all silos of an enterprise, enabling the business to converse with each customer with an intelligent voice across any interactions, providing a completely seamless experience throughout each unique customer journey.

ONE listens and learns from every customer interaction in real-time across every touchpoint. ONE combines this insight with other customer data sources, providing real time visualizations and in-the-moment decisioning that allows brands to have continuous and relevant conversations, whether that’s on the web, in the call center or in-person.

“Partnering is a core component of Thunderhead’s strategy” says Peter Fogelsanger, VP for Partner Engagement at Thunderhead. “We are actively pursuing the top agencies, system integrators, and boutique consultants to develop a very collaborative program and partner ecosystem. ONE is the leading solution for building true omni-channel customer engagement, has broad appeal and is applicable for all industry sectors. We look forward to working with all of our partners and continuing to build new relationships.”

Chris Spears, cofounder and Chief Marketing Technology Officer at Arke comments: “We work with a lot of different marketing technology and have been really impressed by Thunderhead’s unique approach to customer engagement and journeys. The ONE Engagement Hub is a ground breaking solution and what’s really blown us away is our ability to leverage ONE to gain real-time insight in a matter of hours. Our customers are also impressed that they can retain and leverage their existing systems and use the ONE Engagement Hub as a unifying engagement layer.”

“We think our partnership with Thunderhead and the solutions we’re offering based upon ONE, are a real differentiator for SilverTech,” said Jeff McPherson, cofounder and Chief Digital Officer at SilverTech.  “ONE helps brands deliver seamless omni-channel experiences and the time to value that this platform enables is unmatched by anything we’ve worked with.”

“We are passionate about helping our clients better understand their customers,” said Michael Belfiore, Managing Director, Sales  at Premier Logic.“As a platform agnostic digital and enterprise consulting firm, ONE enables our teams to accelerate the delivery of Customer Engagement solutions to better understand what gaps exist in the customer journey and where innovation is really needed.”

Thunderhead’s VP for North America, Pat Coyne said, “We are really excited by the response to this program and the enthusiasm of our inaugural partners.  ONE is heralding in the era of digital transformation and together with our partners we are helping brands deliver effortless customer engagement to create happy customers.”

About Arke

Arke helps organizations excel in a digital-first world. We are committed to helping clients achieve the very best customer experiences through digital transformations. This is done by empowering organizations to create appropriate strategies leveraging the right people, processes, marketing technologies, and data. Arke specializes in custom web application and software development, database development, business intelligence, CRM and CMS implementation, marketing automation, and portals. We provide Technology Strategies for the Marketing Mind™, and we look forward to helping you with your transformation journey.

About SilverTech

SilverTech, Inc. creates custom, integrated digital solutions that enable its clients to grow loyal relationships with their customers. Founded in 1996 with a vision to deliver transformational growth through innovation, creativity, and technology, New England-based SilverTech has earned national recognition and several prestigious awards. Leveraging strong technology partnerships and industry expertise, SilverTech makes hard stuff – website design, technology integration, digital marketing, and user experience – easy. SilverTech’s clients include Pepco Holdings, Inc., Dyn, State of New Hampshire Travel and Tourism, Hoveround, and Miss America.

About Premier Logic

Premier Logic is a full-service digital and technology solutions consultancy, focused on Digital Transformation, Product Innovation, and Enterprise Technology. With concentrations in the Financial Services, Life Sciences, and Retail/ecommerce verticals, we help companies accelerate technology initiatives and launch new products. To fast-track corporate innovation, we seamlessly integrate business, creative and technology services to minimize gaps in delivery and speed time to value and customer success.

Premier Logic specializes in all things digital: from websites to knowledge management, customer experience to mobile apps and software products to enterprise business intelligence. With offices in Atlanta, Philadelphia, and India, Premier Logic has an international reach and is one of the fastest growing companies in Georgia.

About Thunderhead

Customers don’t talk to you because they like you. They talk to you because they need something from you. They need it now and they need it on the platform or channel that suits them today. Which may be different tomorrow. They’ll drop you like a hot potato, tell friends (and complete strangers) if you’re not up to scratch, and they’ll sign up with your competitors before you even know they’re gone. And that’s the good customers.

Your job is to make it effortless for customers to engage with you. We can help you do that. We listen to your customers, everywhere, in real-time. We join up web, mobile, high street and contact centre customer experiences, connecting them with your existing CRM system giving you a multi-dimensional view of all your customers. Now you can interact with customers as individuals. Effortless engagement just got personal.

Thunderhead immediately extends the ROI of your existing customers. Our intuitive ONE Engagement Hub allows you to act on the right customer need at the right time. For the first time, customer relationships can be effectively managed at scale. Personalised experiences for every customer, specific to their individual needs. We listen to all customer behaviour, make sense of the customer need and use that insight to recommend next best conversations, and deliver value to customers.  Helping you achieve the right customer response at decisive moments.

Intuitive software invented to revolutionise the entire Customer Engagement market and create happier, more engaged customers. Who would’ve thought of that?

Effortless engagement. Happier customers.

Thunderhead is a privately owned British founded software company who, since launching in 2004, has become a recognised global leader in the customer engagement market. Thunderhead is headquartered in London and has operations in three continents and a client base of over 200 global brands.

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