ONE UNIFIES CUSTOMER JOURNEYS ACROSS ALL TOUCHPOINTS AND CHANNELS, HARNESSING INTENT TO DRIVE VALUE WITH EVERY INTERACTION.
Better Customer Experience
Drawing on behavior across all touchpoints and time, ONE uses AI to infer intent and deliver seamless end-to-end experiences.
Improve Paid Media Performance
For example, real-time personalization enhances media amplification – while customer recognition powers media optimization.
Harnessing customer intent from inbound channels to fuel outbound orchestration, such as acquisition or cross-sell campaigns.
Through journey analytics, intuitive visuals and real-time decisioning across channels. Orchestrate relevant real-time interactions.
By understanding intent and armed with context, ONE optimizes servicing costs by directing customers to the most appropriate channel
Thunderhead’s ONE is a unique platform for customer engagement and quickly gives us the ability to truly understand our candidates and clients and service their needs in real-time, marking a momentous point in our ability to build engagement.
With ONE we’re able to understand our fan journeys across every touchpoint in real-time and then deliver a more relevant, personalized, consistent experience for our fans every time. Quite literally a game changer for fan engagement.
ONE allows us to understand customer intent, then use these insights to orchestrate better and more successful customer journeys.
With the ONE Engagement Hub we are able to provide the level of service agility and responsiveness that our customers expect, regardless of the nature of the contact or their location.
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