Data / Analytics

Elegant, real-time visualizations provide an instant, unified view of customer journeys. This provides deep, relevant and timely insights

Listening Across Every Customer Touchpoint

Listening across every customer touch-point, ONE’s AI-powered analytics empower you to listen more carefully (and understand more clearly) to make better-informed decisions

Understand Omni-channel Customer Journeys At Scale

Gathering behavioural insight from every touchpoint, ONE provides rich understanding through its omni-channel listening framework

Identify Opportunities to Enhance Customer Experience

ONE connects channels to deliver intuitive customer journey analytics, allowing you to identify and act on journey ‘hot spots’

Integrates with External Data

This means we can create an unmatched understanding of customer context and what drives intent at every interaction

Useful Resources