Global Advisory Firm selects Thunderhead’s ONE Engagement Hub to build more valuable client relationships
London, United Kingdom – June 1st 2016 – Thunderhead, the leader in enterprise technology for customer engagement, today announces that its ONE Engagement Hub has been selected by EY to help them build more engaged and valuable relationships with their clients. EY is a global leader in assurance, tax, transaction and advisory services. They deliver insights and quality services using innovative capabilities to help their clients.Thunderhead’s ONE is a cloud-based customer engagement platform that surfaces unique customer insight and journey behaviour in real-time. It enables enterprises across all industry sectors to optimise marketing and sales strategies quickly connecting departments and capabilities to drive conversation-led engagement.
ONE was selected by EY to help them truly understand and unify digital and offline behaviour, surfacing real-time journey insight to their advisory teams. EY will use the insight gained to drive relevant and intelligent conversations with the businesses they work with, helping them to build deeper relationships with their clients.
“EY is always looking for innovative and market leading ways to improve how we engage with our clients and bring them the most relevant solutions from the extensive range of capabilities and assets we have available.” Commented Rob Moody, Chief Innovation Officer, EY UK & Ireland Transaction Advisory Services. “We selected Thunderhead’s ONE Engagement Hub as it’s a genuinely innovative and unique solution that allows us overcome the challenges of maintaining personal relationships in an increasingly digital world. By providing advanced insight into our clients and potential clients, ONE has very quickly helped us to understand their individual needs and have more meaningful and tailored conversations with them”
Glen Manchester, Thunderhead CEO and founder commented, “EY’s vision is to help build a better working world. ONE allows them to truly put their clients at the centre of their business and deliver an outstanding service to the ambitious businesses they serve. ONE enables brands like EY to build a Customer Operating System™ facilitating true omni-channel customer engagement. We’re proud to be working with EY on their visionary approach to creating valuable client relationships.”
Customers don’t talk to you just because they like you, they talk to you because they need something; they need it now and on the platform that suits them.
At Thunderhead we join up web, mobile, high street and contact centre customer experiences, connecting them with your existing systems giving you a multi-dimensional view of your customers.
Our intuitive ONE Engagement Hub allows you to act on the right customer need at the right time. For the first time, customer relationships can be effectively managed at scale.
Now you can interact with customers as individuals. Effortless engagement just got personal.
Thunderhead | Effortless Engagement. Happier Customers.
Thunderhead helps brands and consumers live in harmony. Unlock the potential of effortless engagement and happier customers with Thunderhead.