WHAT IS ONE?
ONE is a cloud-based engagement layer that works with and across your existing systems, liberating data from functional silos, it uses Artificial Intelligence to provide real-time analysis and actionable insight across individual customer journeys.
ONE lets brands understand, visualise, and optimise the customer journey in real time. It listens to a customer’s activity across all channels and touchpoints, building a view of what they look for: discovering interest, context and behaviour as they browse. ONE uses Artificial Intelligence to help you understand each customer’s true intent and orchestrate individual journeys for every customer, across every touchpoint in real-time.
THE POWER OF ONE
Always know your customer's true intent
behaviour & attributesEvery customer signal, with context and in real-time, across all channels and touchpoints.
Take the right action at the right time
in the moment orchestrationListen to your customers across every channel in real-time to orchestrate the best individual experience.
Remarkable time to value
simplicity and speedSee the impact of ONE quickly and deliver rapid, compounding value for your business and your customers.
How ONE works
Listen & ingest data across omnichannel customer touchpoints and external systems (CRM, CMS and others)
The Insight Engine captures and classifies the real-time insight and context of individual users including touchpoint, time and identity
The Customer Profile brings real-time insight and intent together with historical behavior (past activity, actions, device, location, responses) to inform the decisioning and orchestration engine
The Journey Viewer provides a real-time interactive journey visualization that shows key insights into individual and combined journey flows
Intent Analyzer harnesses AI to uncover a deeper level of actionable journey intelligence. Surfaces patterns of customer behaviour, builds intent-based audiences and predictive models, then prescribes enhanced orchestrations
Real-time Decisioning & Orchestration Engine delivers personalized and optimized conversations across all touchpoints. Uses an AI-driven learning model that predicts and delivers actions, offers and conversations to drive engagement.
How are brands
18% increase in conversion rates
Next best action.
Next best offer.
22% gain in CES for audience
Journey insight and optimization.
Remove pain points and barriers.
10% reduction in cost to serve
Average call handling time.
First call resolution.
Relevant and timely campaigns.
Targeted next best offers.
20% increase in customer satisfaction
Proactive customer service.
9% increase in cross-sell
Increase share of wallet.
Want a piece of that? Find out how to get started with intent-driven customer journeys. Download our How To Get Started Guide.
What You Need
- Understand in-the-moment context for each customer, with orchestration that adapts based on their intent.
- Learn continuously using smart technology, algorithms, AI, and ML to understand how customer intent changes over time.
- Take relevant action immediately in the context of their JOURNEY, not just the moment.
- Scale infinitely across all channels, touchpoints and customers as your business grows.
- Capture all signals, across all channels and touchpoints to unite all the signals for a true view of customer.
- Empower your business by choosing your starting point and grow from there with self-service design for business users.