Thunderhead’s ONE Engagement Hub selected by tuition management and payments firm to build customer engagement

Thunderhead’s SaaS-based ONE Engagement Hub chosen to take Nelnet Business Solutions’ customer engagement strategy to the cloud

NEW YORK – October 27th, 2014 – Thunderhead, a leader in enterprise solutions for customer engagement, today announced that tuition management and payments provider Nelnet Business Solutions has chosen the award-winning ONE Engagement Hub to build real-time customer engagement.

The education-focused service provider has upgraded to Thunderhead’s SaaS-based solution to continue to create and manage stronger, value-driven relationships by delivering relevant and personalized communications, in real-time, all from within the agile cloud environment.

Thunderhead’s ONE Engagement Hub gives business users a single view of the customer, by connecting customer insight, context and journey behavior, to deliver meaningful experiences across the entire customer journey, leveraging the following capabilities:

  • Journey management
  • Personalized conversations
  • Smart content

Nelnet Business Solutions provides products and services, including financing and administrative solutions, throughout the educational lifecycle to help students, families and institutions reach their academic goals.

“Our aim is to leverage modern SaaS capabilities to enhance our competitive advantage and Thunderhead’s ONE Engagement Hub really impressed us,” stated Andy Slain, IT Managing Director.

“We have been working with Thunderhead since 2006 as they have always offered innovative products in the market,” commented Slain. “The ONE Engagement Hub offers us a customer engagement solution that enables us to develop and grow how we engage with our customers. Through the deployment of a purpose-built solution we are able to personalize our conversations and create and deliver smart content to ensure we continue to build engagement with our clients.”

“The ONE Engagement Hub is a great example of the company’s continued commitment to creating highly innovative functionality that can be deployed quickly and used by any member of the business.”

George Wright, SVP & General Manager Americas & APAC, Thunderhead said: “It’s a real privilege that Nelnet Business Solutions has continued to take us on their customer engagement journey with them, selecting the ONE Engagement Hub to build engagement across the customer journey and further increase value to their clients, while increasing bottom-line results. Putting the customer at the heart of the business is what we, at Thunderhead, do, and we look forward to building on our relationship with Nelnet Business Solutions that has helped them do the same for nearly ten years.”

About Thunderhead

Thunderhead provides a range of powerful SaaS capabilities, as part of its ONE Engagement Hub, that transforms enterprise-wide customer engagement strategies.

The ONE Engagement Hub ties together customer insight, context and journey behavior and uses these to inform interactions with customers and partners across all touchpoints.

We make it easy for customer-facing teams to design and deploy great customer journeys based on this rich insight and through value-driven interactions that lead to long-term engagement.

The result is that businesses have more power to drive revenue, brand strength and differentiation by delivering far beyond isolated interactions and experiences, creating the rich relationships that great businesses are built on. Some of the world’s most demanding companies trust Thunderhead to help them build customer engagement.

Thunderhead serves its global customer base from offices located in North America, Europe and Asia Pacific.

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About Nelnet Business Solutions

Nelnet Business Solutions is a wholly owned subsidiary of Nelnet, Inc. Nelnet (NYSE: NNI), headquartered in Lincoln, Nebraska, is one of the leading education planning and education finance companies in the United States and provides innovative educational services in loan servicing, payment processing, education planning, and asset management for families and educational institutions. These products and services help students and families plan, prepare, and pay for their education while making the administrative and financial processes more efficient for schools and financial organizations. Through an innovative product mix, Nelnet has implemented a successful strategy to diversify revenues.

Nelnet’s comprehensive approach to the education life-cycle has helped the company further penetrate markets through a variety of businesses that promote strengthening relationships with families, schools and lenders nationwide.

Headquartered in Lincoln, Nebraska, with other offices around the United States and Canada, Nelnet serves customers throughout the education life cycle.

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