ONE delivers true customer journey orchestration
The Thunderhead ONE Engagement Hub is a unifying tech layer that learns, understands and orchestrates customer journeys and conversations.
With AI-powered intelligence, ONE helps you understand each customer’s true intent, across journeys, touchpoints and time. This empowers you to meet individual needs across their entire experience: on web, mobile apps, email, call centers and even in-store. And since orchestration happens in real-time, across every interaction, touchpoint and organizational silo, you will be gathering rich insights and delivering the best conversation when it really matters.
Always know your customers’ true intent
Behavior & attributes
Take the right action at the right time
In the moment orchestration
Remarkable time to value
Simplicity and speed
Swift, code-less implementation across all channels
Integrates with all existing systems and data sources
ONE recognizes customers in real-time
See all customer journeys with intuitive, real-time visualizations
Uncover powerful insight to identify bottlenecks or opportunities
Actionable, shareable data, extractable to any format
Focused on driving positive business outcomes
Powerful decisioning engine delivers the next best conversation in real time
Relevant, contextual conversations based on true customer intent
Consistent experiences throughout their journey, across every touchpoint
Customer-led journeys to drive business growth
Specialist team supports you to ensure success from the outset
Designed for maximum effect, with minimum impact on resource or budget
Unsurpassed speed to value
ThunderBay is a unique platform harnessing the power of AI to analyze customer journeys at scale. It will activate the results seamlessly, with richer and more relevant orchestration at every journey touchpoint – whether digital or offline. Automating the analysis of billions of individual customer journeys, ThunderBay then builds audiences, data sets and predictive models from customer insights based on real-time journey behavior.
Remarkable Time To Value
With ONE, deployments take weeks not months. No matter the size of your business, ONE can be deployed quickly to deliver rapid results. Because it uses Artificial Intelligence it can process complex customer data faster, enabling you to understand your customers’ intent quicker. What’s more it’s been designed as a light-touch layer that easily integrates with your existing systems and infrastructure.
• Connect your channels
• Recognize your customers
• Identify issues and opportunities
• Visualize customer journeys
• Analyze and understand customer behavior
• Make informed business decisions
Act & Impact
• Orchestrate personalized customer journeys
• Increase acquisition, conversion and retention
• Optimize and reduce costs
See how ONE provides business value, without the wait.
Our Professional Services Team are here to ensure your program is a success, delivering value to your business and your customers.
ONE’s API Framework and Data Adaptors work with all your internal and external data sources and systems.
ONE is a light-touch, cloud solution that uses flexible listeners to provide an engagement layer across all channels, touchpoints and organizational divisions.
Thunderhead Trust Center
Engagement Insights takes Journey Analysis to greater heights
Engagement Insights is a collection of features providing ONE with the ability to display significant patterns of macro customer behavior. This allows brands to understand how engaged customers are across their product and channel portfolios, and deliver individualized customer experiences.