ONE delivers true customer journey orchestration
The Thunderhead ONE Engagement Hub is a unifying tech layer that learns, understands and orchestrates customer journeys and conversations.
With AI-powered intelligence, ONE helps you understand each customer’s true intent, across journeys, touchpoints and time. This empowers you to meet individual needs across their entire experience: on web, mobile apps, email, call centers and even in-store. And since orchestration happens in real-time, across every interaction, touchpoint and organizational silo, you will be gathering rich insights and delivering the best conversation when it really matters.
Always know your customers’ true intent
Behavior & attributes
Take the right action at the right time
In the moment orchestration
Remarkable time to value
Simplicity and speed
Listen
Swift, code-less implementation across all channels
Integrates with all existing systems and data sources
ONE recognizes customers in real-time
Understand
See all customer journeys with intuitive, real-time visualizations
Uncover powerful insight to identify bottlenecks or opportunities
Actionable, shareable data, extractable to any format
Focused on driving positive business outcomes
Act
Powerful decisioning engine delivers the next best conversation in real time
Relevant, contextual conversations based on true customer intent
Consistent experiences throughout their journey, across every touchpoint
Customer-led journeys to drive business growth
Impact
Specialist team supports you to ensure success from the outset
Designed for maximum effect, with minimum impact on resource or budget
Unsurpassed speed to value
Need a little more detail?
Take a look under the hood and learn more about how ONE works.
ThunderBay
ThunderBay is a unique platform harnessing the power of AI to analyze customer journeys at scale. It will activate the results seamlessly, with richer and more relevant orchestration at every journey touchpoint – whether digital or offline. Automating the analysis of billions of individual customer journeys, ThunderBay then builds audiences, data sets and predictive models from customer insights based on real-time journey behavior.
Thunderhead is the only Leader in both the Journey Orchestration and RTIM Waves, scoring the highest possible marks for strategy, market presence and technology in Forrester’s latest reports.
Remarkable Time To Value
With ONE, deployments take weeks not months. No matter the size of your business, ONE can be deployed quickly to deliver rapid results. Because it uses Artificial Intelligence it can process complex customer data faster, enabling you to understand your customers’ intent quicker. What’s more it’s been designed as a light-touch layer that easily integrates with your existing systems and infrastructure.
2 Weeks
Listen
• Connect your channels
• Recognize your customers
• Identify issues and opportunities
4 Weeks
Understand
• Visualize customer journeys
• Analyze and understand customer behavior
• Make informed business decisions
6 Weeks
Act & Impact
• Orchestrate personalized customer journeys
• Increase acquisition, conversion and retention
• Optimize and reduce costs
See how ONE provides business value, without the wait.
Professional Services
Our Professional Services Team are here to ensure your program is a success, delivering value to your business and your customers.
Integrations
ONE’s API Framework and Data Adaptors work with all your internal and external data sources and systems.
Technical Implementation
ONE is a light-touch, cloud solution that uses flexible listeners to provide an engagement layer across all channels, touchpoints and organizational divisions.
Thunderhead Trust Center
This explains how we use and protect your data. It contains our compliance, data and privacy policies, terms of use and certifications.
Engagement Insights takes Journey Analysis to greater heights
Engagement Insights is a collection of features providing ONE with the ability to display significant patterns of macro customer behavior. This allows brands to understand how engaged customers are across their product and channel portfolios, and deliver individualized customer experiences.
Recommended Reading
What is Real-Time Interaction Management (RTIM) – and why is everyone talking about it?
What is Customer Journey Orchestration – and why is it getting so much traction?
What is Journey Orchestration – and why has it become so fundamental to customer experience and business growth?
Thunderhead is named a Leader. Download The Forrester Wave™: Journey Orchestration Platforms, Q2 2020
The Forrester Wave™ Report 2020 has named Thunderhead a Leader for customer journey orchestration. Download the report here.
