Thunderhead Blog
Understanding Intent-Driven Journeys – and why they are a game-changer
While it may have once been empty platitude, businesses are now pivoting to focus attention and resource on ‘the needs of the customer’ with unprecedented vigour.
Elephant in the room: the ‘customer journey’ is being misrepresented.
While it may have once been empty platitude, businesses are now pivoting to focus attention and resource on ‘the needs of the customer’ with unprecedented vigour.
McDonald's is buying nuggets
If ever there was a story to indicate the pace of change, it's the McDonald's decision to purchase a tech business whose speciality is AI-driven personalization.
CX IS GETTING THE RECOGNITION IT HAS LONG DESERVED
The customer experience community is experiencing long-awaited and significant shifts in attention.
A Matter of Trust
Trusted companies make staff and customers happy, outperforming their rivals.
Utility Week & Thunderhead Insight Report: Optimizing Customer Journeys in Energy Retail
Customer journeys are changing; engagement and an optimized journey may be core to business success.
Articles
Thunderhead and Proximity London announce partnership
Thunderhead and Proximity London announce partnership to power Customer Engagement.
Thunderhead Selected By Uniper to Recharge Customer Engagement Strategy
Thunderhead is selected By Uniper to recharge its customer engagement strategy
Thunderhead Announces Impressive Recurring Revenue and User Growth
Thunderhead announces that it is experiencing exponential growth, with its business tripling over the last 12 months.
Research reveals the gap between expectations and experience
Latest Thunderhead research reveals that 94% of consumers are frustrated by disjointed experiences and poor customer journeys
Thunderhead Announced As A CRM Watchlist Winner 2019
Thunderhead has been announced a 2019 CRM Watchlist Winner, and the only candidate offering an genuine Journey Orchestration solution to the market.
Intent Analyzer closes the last-mile gap for enterprise digital transformation
Intent Analyzer closes the last-mile gap for enterprise digital transformation
Reports & Papers
THE MOMENTS-BASED EVOLUTION OF ENTERPRISE MARKETING TECHNOLOGY DOWNLOAD FORRESTER REPORT
'PARALLEL JOURNEYS': DOWNLOAD THE FORRESTER CONSULTING EBOOK
We worked with our friends at Forrester Consulting to understand the opportunity of using journey analytics and real-time orchestration to build long-term customer engagement.
ENGAGEMENT-LED MARKETING: DOWNLOAD THE EBOOK
The study surveyed 4,000 consumers in the US and UK, uncovering what people expect of brand experiences in banking, auto, insurance, telco, energy and retail.
CUSTOMER MANAGED JOURNEYS: THE ROAD TO ENLIGHTENMENT EBOOK DOWNLOAD
To find out more about the Customer Managed Journey and start on your road to enlightenment, download the Customer Managed Journey eBook now.
STOP THINKING CHANNELS START THINKING JOURNEYS
A journey of discovery to show you why channel thinking has tied many brands up in confused knots.
Case Studies
ONE for Utilities
Inject some energy into customer relationships with Thunderhead ONE.
Saga ONE Engagement Hub Case Study
Saga saw a 59% sales increase in just 6 weeks with Thunderhead's ONE Engagement Hub
ONE For Retail Banking
Why do retail banks get it wrong when it comes to communicating with customers?
ONE for Travel
Find out how travel brands can improve customer journeys and have happier customers.
ONE for Auto
Drive more insightful and meaningful customer relationships with Thunderhead ONE.
ONE FOR INSURANCE
Deliver customers' expectations and develop lasting meaningful relationships.
Product Info
Watch the ONE Movie The Future of Customer Engagement
With Thunderhead ONE it's possible to drive customer engagement across a complete lifecycle.
SOLUTION BRIEF: ONE ENGAGEMENT HUB AND MICROSOFT DYNAMICS CRM
Thunderhead ONE offers a connected solution for omni-channel customer engagement.
One Engagement Hub Product Information
Understand the elements that make up Thunderhead's ONE Engagement Hub.
What is the ONE Engagement Hub?
Discover Thunderhead's ONE Engagement Hub features and how it works.
You think they're happy now?
Download this quick intro to ONE Engagement Hub from Thunderhead to find out how brands have happier, more engaged customers from using ONE.
Solution Brief: ONE Engagement Hub And Microsoft Dynamics CRM
Read this solution brief to understand more about the integration between ONE and Microsoft Dynamics CRM
Miscellaneous
Thunderhead is a Headline Partner at the 2019 Festival of Marketing
Thunderhead is the proud sponsor of this year’s Customer Experience Stage at the 2019 Festival of Marketing.
'PARALLEL JOURNEYS': DOWNLOAD THE FORRESTER CONSULTING EBOOK
We worked with our friends at Forrester Consulting to understand the opportunity of using journey analytics and real-time orchestration to build long-term customer engagement.
WEBCAST IT'S THE CUSTOMER'S JOURNEY NOT YOURS
Watch this webcast to learn more about why it’s the customer’s journey, not yours and to learn about a redefinition of the customer journey.
ENGAGEMENT-LED MARKETING: DOWNLOAD THE EBOOK
The study surveyed 4,000 consumers in the US and UK, uncovering what people expect of brand experiences in banking, auto, insurance, telco, energy and retail.
CUSTOMER MANAGED JOURNEYS: THE ROAD TO ENLIGHTENMENT EBOOK DOWNLOAD
To find out more about the Customer Managed Journey and start on your road to enlightenment, download the Customer Managed Journey eBook now.
OPTIMISING CUSTOMER JOURNEYS IN ENERGY RETAIL UTILITY WEEK | THUNDERHEAD REPORT
This Insight Report explores how companies inside and outside of the energy sector are taking on the challenge of changing customer expectations.