Utility Week & Thunderhead Report: Can Engagement Provide the Antidote to Auto Switching?

New report investigates how the Energy Sector can empower customers to make brand choices beyond price
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Exclusive Insight Report, in partnership with Utility Week

There is a growing concern among Energy brands that intermediary switching services could undermine long term business transformation and profitability.

This report seeks to establish the state of play, asking leaders from customer service, engagement and experience how Energy businesses can be protected from the lure of ‘set and forget’ auto switching.

What can be done to foster meaningful relationships in this traditionally low-interest sector?

Utility Week Insight Report 2021 Cover